Principal Solutions Delivery Consultant

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

The Principal Solutions Delivery Consultant (SDC) at Nextiva is highly passionate about achieving successful customer outcomes, delivering service and project excellence, and providing value through consulting. They possess deep technical knowledge in Enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.

Responsible for the successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions. Duties include but are not limited to solutions architecture, solutions implementation and configuration, and self-project management. Solutions in line with Nextiva’s product and Professional Services SKUs in support of Nextiva Contact Center (NCC). 

The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem-solving, and the ability to multitask in a constantly changing environment with multiple priorities. 

Key Responsibilities:

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

• Solution Design of Nextiva Contact Center for Enterprise/Strategic/System Integrator customers in Professional Services, ensuring successful customer outcomes. 
• Technical Requirements Capture and design responsibility
• Manage complex contact center environments from initiation to completion
• Complex call flow design with Expert Contact Center configuration knowledge.  
• Extensive multi-location Contact Center configuration and deployment

Qualifications:

• BA/BS desired
• Minimum 10 years of professional service experience
• Preferred 10 years of technical expertise in UCaaS and CCaaS environments
• Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
• Systems integration (APIs, middleware, enterprise service buses)
• Strong proficiency in AI technologies and techniques, including natural language processing (NLP), machine learning, and predictive analytics.
• Preferred Systems Integrator (SI) experience
• SQL (Structured Query Language) reporting capabilities, particularly through tools like SQL Server Reporting Services (SSRS) and Power BI
• Basic coding/scripting skills (e.g., Python, JavaScript, Java, C#)
• Proficiency with project management tools and methodologies (Agile, Scrum, Waterfall)
• Experience working with enterprise solutions (ERP, CRM, etc.).
• Proven Networking experience (VLANs, MPLS/VPLS, SD-WAN)
• Networking concepts desired (TCP/IP, DNS, VPNs)
• CompTIA A+ certification is desired
• Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), desired
• Must have a Professional and Collaborative demeanor
• Working understanding of voice, contact center, and SaaS application requirements
• Must be comfortable working in an accountable, high-speed, high-pressure environment
• Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
• Must be capable of prioritizing activities and scheduling to obtain effective results
• Strong verbal, written communication, and presentation skills
• Must possess strong time management and self-project management skills
• Preferred experience with Salesforce and working with PSA software
• Ability to travel for customers' onsite visits (25%)

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity