Business Application Support Unit Supervisor

Overview

Our Business Application Support Unit Supervisor will supervise 7-8 staff who support ESD and DVHA Eligibilty staff utilizing multiple case management systems. Familiarity with ACCESS, VHC, OnBase, Okta/Uploader systems and the programs we support is ideal. The Supervisor will need to provide annual staff performance appraisals, including goals and succession planning. They will need to develop staff through effective coaching and performance management. The Supervisor will need to perform related duties as required for the Application Document Processing Center (ADPC), ESD and DVHA. Staff responsibilities are to provide critical and timely system support, project support as business analysts, test plan developers, testing coordinators and testing; training documentation development and delivery, and UVT testing with defect reporting, definition and follow up. Supervisor will ensure coordination and prioritization of work with business and program needs for ESD and DVHA. The Supervisor will participate and/or facilitate meetings. They will collaborate with programs and other support unit teams, ADS- IT and Vendors, to analyze system modification requests based on new rules, programs, or process improvements. They are a key participant with major system enhancement projects to ensure appropriate application change analysis is done and communicated to affected teams. This position requires strong communication skills - especially listening. This position requires logical thinking, excellent information gathering and synthesizing, and vision of downstream consequences of system and process changes. This position requires understanding and supporting all phases of project management. We work with ESD, DVHA, ADS IT and external Vendors secured to develop systems and/or system enhancements.

Who May Apply

This position, Business Application Support Unit Supervisor (Job Requisition #51494), is open to all State employees and external applicants.
If you would like more information about this position, please contact maureen.oday@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed largely in a standard office setting with a possibility of some opportunity for teleworking. Private means of transportation should be available for required travel. Must be able to communicate and interact directly with management and employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence.

Minimum Qualifications

Bachelor's Degree in business or public administration, information science, or related fields and two (2) years of experience providing technical and administrative level support in a business environment INCLUDING one (1) year or more of leading a team or project.

OR

Associate degree in business or public administration, information science, or related fields and four (4) years’ experience providing technical and administrative level support in a business environment INCLUDING one (1) year or more of leading a team or project.

OR

Five (5) years’ experience providing technical and administrative level support in a business environment INCLUDING one (1) year or more of leading a team or project.

Preferred Qualifications

Experience supporting business applications, project management, and process improvement.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension p