Patient Scheduler

POSITION SUMMARY:                               

Responsible for making and scheduling patient appointments in a timely manner, following physician specialties and protocols and processing referrals.

ESSENTIAL RESPONSIBILITIES:

• Schedules, coordinates, and reschedules appointments for new and established patients.
• Responds to appointment requests received via multiple applications (phone, text, website, fax).
• Coordinates notification of changes in appointments or data to appropriate staff.
• Completes new patient registration process.
• Ensures patients are scheduled in accordance with physician protocols and within proper specialty.
• Updates and maintains patient demographics as needed.
• Reschedules bumped and cancelled appointments as necessary.
• Sends flags to MA/Provider regarding patient messages and inquiries.
• Reviews incoming referrals.
  • Accesses system to determine if the patient has already been scheduled for an appointment.
  • Contacts patients who have not been scheduled for an appointment and completes the new patient registration process if the patient is not an existing patient.
  • Coordinates notification of changes in appointments or data to appropriate staff.
• Sends text messages to patients, clinic team, and medical records for various reasons: scheduling and rescheduling appointments, copies of insurance cards, medical records requests, RX refill requests, etc.
• Assists in covering team members work when others are out.
• Works overtime hours as needed.
• Adheres to company policies as described in employment handbook and company work rules.

• Participates in professional development activities and opportunities.
• Attends staff meetings and others as required.

• Maintains confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy
• Maintains regular and reliable attendance
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:  N/A

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Exceptional customer service and critical thinking skills.
• Knowledge of current basic medical terminology, coding, eligibility and prior authorization knowledge and office procedures.
• Strong computer and phone skills, including multi-line phones. 
• Ability to establish and maintain effecting working relationships with staff, co-workers, patients and vendors.
• Ability to effectively communicate with multiple departments to facilitate a seamless process for the patient.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.
• Ability to understand, read, write and speak English. Ability to understand and speak Spanish preferred.