Senior Product Support

Who We Are:

We are K1X. Our technology is used by the nation’s largest institutional investors, funds, and accounting firms, by bringing long- established solutions that are creating an all digital K-1 experience. Our goal is to transform the K-1 industry by moving a traditionally analog based-process to an all-digital experience via our software solutions. Join us at the start of something exciting!

K1X is looking for a Technical Customer Success Support Specialist to help manage the support and customer outreach process. You will work directly with customers to help identify, prioritize and manage support needs. We’re looking for a motivated team member who is a professional and genuine communicator, has technical aptitude, and has the flexibility to help with a variety of projects in a dynamic start-up environment.

Requirements

• Serve as a Tier 2 support function that directly engages with customers and collaborates with the product team to ensure the highest levels of success through escalation management
• Handle and resolve escalated and advanced customer issues that require advanced product knowledge or technical expertise
• Past experience working with tax issues and/or products is a plus
• Establish trusting relationships with new and existing customers ensuring elevated levels of customer satisfaction
• Develop an extensive working knowledge of the K1X solutions to support sales and customer success efforts
• Collaborate with client success managers on executing strategies and best practices
• Research, analyze and prioritize product issues, and present resolution
• Manage your workload and interactions in a CRM/ITSM to ensure data integrity and sales process flow
• Effectively and efficiently collaborate with the product team to investigate reported bugs and issues
• Advocate for the customer and product needs

Benefits

• Unlimited Vacation Policy + Sick Time + Holidays
• Paid Parental Leave

• Fully Remote Opportunity
• Healthcare Benefits and 401K
• Growing Startup Culture