The North Face: Associate Site Merchandiser

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to:

• Empower exploration and the thrill of the unknown for as many people as possible.
• Protect the places where we live, play, and operate.
• Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

Associate Site Merchandiser

A key member of The North Face Ecommerce team, the Associate Site Merchandiser supports the day-to-day execution of site merchandising strategies to drive conversion, sales, and a best-in-class customer experience. This role partners closely with merchandising, content, and analytics teams to ensure that product presentation, category pages, and site navigation are optimized for both the customer and the business. This role will be exposed to key ecommerce tools and systems, help to maintain our product catalog, analyze customer behavior, and support our channel goals in site engagement and conversion. This role reports to the Senior Manager, Site Merchandising, and will be located in Denver, Colorado. This role is hybrid, working 3x/week from our office, and 2x/week from home.

How You Will Make a Difference

What you will do:           

• Establish an understanding of The North Face NORA ecommerce business, including internal processes, cross-functional team structure, and understanding of website testing environments

• Own building and maintaining the seasonal product catalog, such as monitoring product attribution, pricing, imagery, and descriptions to ensure accuracy and completeness across the site

• Ensure product categorization, naming, and imagery are accurate and optimized for conversion
• Support the set-up and maintenance of product listings, categories, and landing pages, ensuring accuracy and timeliness.
• Merchandise product listing pages (PLPs), using sorting rules or manual curation to drive conversion and align with business priorities.
• Execute on time seasonal campaign strategies and promotional events (sales, launches, brand campaigns, etc)
• Maintain product and category taxonomy to enhance search (site & SEO), filter, and navigation functionality
• Assist in analyzing on-site performance metrics to optimize and inform site merchandising strategies
• Support site QA- test links, verify product placement, identify bugs, and test new features in pre-prod or QA environments

• Perform audits of assortments tools and inventory check files to ensure the right products are in the right place at the right time
• Own maintenance of site merchandising tools and documentation such as publish status, ticket logs, product check files, and reporting product files.
• Act as a key member of The North Face Site merchandising team- be open to learning and bringing new ideas to the table for how to improve our consumer experience and drive revenue on site

What success looks like:

• Accurate and timely execution of product placement, site refreshes, and seasonal updates in alignment with marketing and merchandising calendars
• Strong cross-functional collaboration
• Attention to detail that results in clean, consistent merchandising across the site- no broken links, miscategorized products, or missed assets
• Ability to interpret basic ecommerce KPIs (conversion, add to cart, average order value, product page views) and product performance to suggest data-informed optimizations
• Growing autonomy in managing sections of the site, with increasing ownership over key categories or product collections
• A growth mindset where you actively seek feedback and take the initiative to grow your e-commerce knowledge

Skills for Success

Years of Related Professional Experience: 0-2 years’ relevant internship or professional experience (e-commerce or retail preferred). Educational Position Requirements: Bachel