Restaurant Shift Supervisor

Shift Supervisor Overview

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance.  As a Shift Supervisor your objective is to model, teach, and demonstrate MOD’s purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant.  You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift.

In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind. 

You will be successful at MOD, by demonstrating our values in the following ways:

• Resilience - Embracing change and seeking to learn and improve every day. It’s not perfection, it’s a commitment to progress and imagining what’s possible.
• Humility – Recognize that we can accomplish more together. By sometimes leading and other times doing, you will help us accomplish great things. Be willing to express appreciation for the service of others; continually show compassion, understanding, and a willingness to authentically support others without judgment
• Care & Accountability – Coaching and directing your team from a place of genuine care and providing feedback to the AM and GM to support their ownership of managing squad performance.
• Curiosity - Your ability to be curious will impact success more than you may realize.  Through curiosity, you can anticipate shift needs and engage our squad members and guests. Your curiosity allows you to share insights with the AM and GM for restaurant performance planning.

Key Responsibilities

As a Shift Supervisor you have an ownership mentality to ensure the restaurant is welcoming, runs smoothly, is clean and organized, and meets MOD’s overall standards.  Lead the shift by doing the following key tasks:  

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure