Group Manager Customer Logistics

Requisition 37659: B5 Group Manager Customer Logistics 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

 

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose
- Manages a team of employees to ensure best-in-class customer service
- Provides critical input in developing and implementing long-term strategic goals that align with Norfolk Southern’s corporate objectives
- Collaborates with Commercial Marketing, Field Sales, NPO, NOC, and Operations to meet our customers’ needs and ensure optimization of Norfolk Southern’s assets within the grain industry
Principal Duties    
-Manage a team’s resources and hold them accountable while working toward corporate and departmental service and efficiency goals
- Provides insight and explanation into data driven results, typically in written reports or presentations provided to department leadership or external stakeholders
- Collaborates with other leaders within Customer Operations to successfully standardize business practices
- Consults with Marketing to accommodate the needs of the customers, improve equipment utilization, and maximize profitability
- Serves as a subject matter expert in specific customer volumes, revenue and contribution
- Ensure the compliance and effective use of the channel strategy (ConnectNS)
- Proactively identifies and coordinates corrective procedures and appropriate plans that will prevent repetitive errors and customer dissatisfaction
- Develops and enforces process best-practices in order to shape customer behavior
- Manages a team of individuals and is responsible for their development, productivity and performance.

Job Related Experience:
Minimum Level:  3-6 years
Preferred Level:  6-10 years

Education:
Preferred Level:  Bachelor’s Degree (BS, MBA)

Knowledge:
- Understanding of unique processes and economic factors associated with the commodity market
- Expert knowledge of customer businesses including but not limited to customer facility operations, volume and customer needs
- Comprehensive understanding of commercial and operational network knowledge (trains, lanes, and terminals)

Skills and Abilities:

• Decision making
• Communication
• Analytical problem solving Candor
• Creativity
• Collaboration
• Informed risk taking
• Detail oriented