Warehouse Manager

Position: Warehouse Manager 

Core Responsibilities & Duties: 

• Ensure all Inbound & Outbound SLA goals are met while orders are shipping accurately according to client & customer needs 
• Managing the Operations of the warehouse including the following departments: Picking, Packing, Receiving, Traffic, Returns, VAS, Inventory & maintenance  
• Plan & execute that DTC & wholesale outbound shipping is on track while working with Traffic to ensure orders are shipping on time  
• Developing the warehouse leadership team:  
  • Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off 
  • Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment  
  • Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met  

• Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met  
• Work with upper management to optimize the processes of each department for efficiency & accuracy  
• Maintaining an awareness of business needs, including new policies, clients or processes 
• Ensure that all scheduled projects are successfully completed  
• Oversee that the facility and all employees are in compliance with current safety procedures 
• Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards 
• Interacting with the accounting department to ensure accurate billing and collections 
• Serving as the main point of contact for after-hours service-related issues and requests 
• Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle 
• Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards 
• Maintaining regular contact with CS & higher management for updates, changes & improvements  
• Qualifying and interviewing job candidates for the warehouse departments with the assistance of the Human Resource team 
• Conducting yearly performance reviews for warehouse team members  
• Providing corrective action plans to employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations 
• Maintaining and protecting the confidentiality of employee records, and other sensitive information  
• Assuming additional duties as required by the business or assigned by the Upper Manager 

Job Requirements & Qualifications: 

• 4+ years of management and operations experience in 3PL or warehouse equivalent jobs  
• 2+ years of experience utilizing a Warehouse Management System  
• Ability to be certified & train warehouse staff in motorized material handling equipment  
• Comprehensive knowledge of the transportation, freight, and logistics industry 
• Ability to occasionally travel in order meet business needs  
• Strong organization and project management skills 
• Excellent communication, sales, leadership, teamwork, and negotiation skills 
• Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth  
• Ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities 
• Sound administrative skills and well-developed management skills 
• Strong analytical, numerical, and reasoning abilities  
• Strong customer service and interpersonal skills  
• Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with customers and prospects  
• Computer Knowledge- Word, Excel, Outlook, and other programs 
• Strong work ethic  

What We Offer: 

• Competitive base salary 
• Two weeks of paid time off within the first year of employment, sick time and holidays 
• Company provided life insurance 
• Health, vision, and dental insurance options 
• Commuter benefit plan 
• Optional supplemental life insurance 
• 401(k) 
• Wellness program 
• A great place to work with a terrific culture

#IND

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situat