Disability Service Navigator - Advice and Referral Line - Multiple Positions

The Team

The Strong Families, Safe Kids Advice and Referral Line was recently redesigned, and the new service went live on 1 July 2026. It is supported by the newly established Family Referral Hub and Service Navigators. The changes strengthen our ability to act quickly where there are concerns about child abuse, neglect or harm from family violence.

The Advice and Referral Line is frequently contacted by individuals seeking assistance with children with disability, who are experiencing high levels of risk and need, often involving complex and chronic circumstances where existing service systems struggle to respond effectively. Without specialist navigation, families can become trapped in repeated interactions with child safety and health systems, using significant resources without achieving meaningful reductions in risk.

About the Role

The role of the Disability Service Navigator is to provide specialist coordination and advocacy for children, young people, and families whose needs cannot be effectively met through routine triage and referral, due to service or system factors and constraints.

Service navigation requires deep service knowledge, active case facilitation, and authority to escalate across agencies when services are unavailable, inaccessible or fragmented. The Disability Service Navigator will work with children and families to ensure they do not remain ‘stuck’ in the system, falling between eligibility criteria or waiting lists, by actively coordinating pathways and addressing barriers.

We are offering

• Ongoing - ASAP start 
• Full-time work, 76 hours per fortnight
• Multiple positions across Tasmania
• Four (4) weeks accrued recreation leave + recreation leave loading + accrued sick/carers leave
• Professional Development Allowance per year, paid fortnightly on a pro-rata basis
• A career with purpose – Join a team dedicated to creating safer, brighter futures for Tasmanian children, families and communities
• Commitment to child safety – DECYP is a child-safe organisation
• Pathways to grow your career

Fitness Passport provides DECYP employees with discounted access to 50+ facilities across the state, helping you and your family meet your fitness goals!

Wellbeing Connect is DECYP’s pathway to free confidential counselling services. Wellbeing Connect isn’t just for when things get tough. It’s designed to support your wellbeing every day – helping you to stay on track, build healthy habits, and access expert advice across a range of areas important for your overall wellbeing

Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment
• A tertiary qualification approved by the relevant National Board, for example a Bachelor of Social Work, and eligibility for membership with the relevant National Board or professional association; or
• An alternative tertiary qualification (AQF Level 7 Qualification) in a discipline considered relevant to the duties; or
• An Associate Degree, Advanced Diploma or Diploma (AQF Level 5 or 6 Qualification) in a discipline considered relevant to the work, and relevant experience.
• The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to