Customer Equipment Advisor

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging and aerospace solutions. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

 

NOTE: This position is eligible to be REMOTE and the successful candidate will work from a home-based office and travel to our customer sites.  

Position Overview:

As the Customer Equipment Advisor,   you’re a key member of the Quality Team, reporting to the Customer Technical Services (CTS)  Manager.     You will contribute to the success of Ball by observing, auditing, making independent decisions & recommendations for customer filling and seaming equipment.  You will complete audits and advise  customers on their equipment and execute product monitoring.   

THIS POSTING MAY SERVE TO FILL MULTIPLE POSITIONS WHICH MAY ALIGN WITH THE FOLLOWING REGIONS: 

• Mid-south ( IN, OH, MD, TN, VA, etc.)- Primary location focus at this time.  
• Midwest (i.e. MN, IA, IL, ND, etc) 
• Southeast (i.e. AL, GA, FL, etc.)
• Southwest (i.e. TX, OK, AZ, CA, etc.) 

Please note: Regions/states are approximate and are subject to change dependent on business needs.  
 

Your Key Areas of Responsibilities Include: 

• Travel to customer sites and conduct customer line audits and seam checks on a regular basis.   
• Be the face of Ball Corporate and serve as a liaison  between the quality assurance staff, plants, and customer/equipment support through customer line expertise recommending improvements that may be needed in the customers line or with Ball provided product.
• Coordinate audits and site visits with customers and technicians responsible for maintenance of customer equipment; line audits will serve as primary vehicle to communicate what work is needed to 3rd party or to the customer directly.
• Participate in quality assurance for new product development. 
• Execute customer line audits utilizing a standard audit checklist to document what was observed on a customer’s line, and share with CTS and Commercial teams. 
• Act as key commercial point of contact for customers online qualification; work independently and with cross-functional teams to solve challenges and overcome barriers to qualification.

• Act as a technical advisor or consultant to our customers providing support services including equipment problem resolution and coordination with customer technical team and/or third parties.
• Ensure customer satisfaction by advising customers on preventative maintenance and configurations that may favourably impact performance.
• Manage time keeping for customer billing, expense report management, etc. 

 

Required Experience and Skills: 

 

• Broad training in a related field usually acquired through college or work-related experience. 
• 3 years minimum of experience working with high-speed manufacturing equipment and strong technical problem solving skills. 
• Experience with face to face customer and/or suppliers demonstrating strong verbal, written and interpersonal communication skills.
• Ability and willingness to travel up to 80% (including international, as needed). 

 

Preferred Experience and Skills: 

 

• Experience working in the beverage filling or beverage packaging industry. 
• Beverage  filler and seamer equipment experience.  
• Lean or continuous improvement skill.
• Proficiency with Microsoft Office Suite, and other software applications.  
• Working knowledge of technical audit processes. 
• Expertise in the any of the  following areas:  engineering principles, practices, and procedures; quality management systems & procedures, technical documentation.  conveying and packaging equipment. 

 

 Compensation & Benefits: 

 

• Hiring Salary Range: $62,700-$93,840 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• This role will be eligible to participate in the annual incentive compensation plan.
• This position is eliglbe to be REMOTE and will work from a home-based office and will travel to customer locations regionally.  
• Ball includes a comprehensive benefits structure, please visit our career site and  "Total Rewards" page to learn more.

 

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion