Missile Defense Agency (MDA) NOC Technician III

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC)

Job Description:
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Missile Defense Agency (MDA) Operations Support Cell for a Network Technician at Scott AFB, IL.

Primary Responsibilities:
Responsible for assisting with the following duties:

• Create and update tickets utilizing Remedy.

• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.

• Incident Correlation and Fault Analysis: 

           o    Proactively analyze alarms 
           o    Provide detailed analyses leading to resolution of the
                alarm conditions, including filtering and correlating fault
                information
            o    Identifying the fault condition and its impacts
            o    Isolating root causes
            o    Coordinating correction of fault situations regardless of 
                the fault in the infrastructure.

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.

• Incident Analysis (Fault Isolation): 

           o    Support the fault isolation process
           o  Diagnoses and troubleshoot utilizing procedures to
                isolate where the fault occurs 
           o    Identify failed network element(s) i.e. systems,
                hardware, software, circuits, or facilities. 
           o    Activities include: testing, fault troubleshooting, fault
                localization, fault logging and assignment 

• Support all customers to include providing global situational awareness support.

• Fault Correction: 

           o    Correct/replace faulty network elements, coordinating
                with other service providers as necessary. 

• Verify that service has been restored upon resolution of all customer-initiated tickets.  

• Network/Service Restoration: 

            o    Restore networks and service to full operation 
            o Coordinate with other service providers as necessary to
                track service restoration and meet the DISN SLA and
                customer negotiated SLAs. 
            o    Identify failures that are attributable to a different
                causes and impacts
            o    Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
            o    Reroute routine circuits within 24 hours of notification
            o    Documenting reroute in the configuration management database (CMDB).
            o    Provide updates on outages from technicians and/or
                government incident tickets until a resolution or path to
                resolution is identified and documented in ticket.                                  

• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.

• Works directly with Shift lead and O&M leadership for guidance

• Incident Escalation:

        o    Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

• Demonstrate knowledge of training, standard operating procedures, and tools within O&M. 

• Evaluates and provides feedback for training, standard operating procedures, and tools.

• Assist in training Network controllers within O&M.

• Effectively communicates with the O&M team and the customer.

• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications: