Billing & A/R Specialist

Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem. 

At Gloo, we believe relationships catalyze growth—and when technology serves relationships, the world can be transformed, one life at a time.  We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.

We are a mission-driven organization, guided by four core principles:

• Shape Technology for Good: Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.
• Serve Those Who Serve: From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do. 
• Release Collective Strength: We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.
• Enable Ecosystem Trust: Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.

We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!

The Opportunity:

Gloo is growing fast, and accurate, dependable billing and collections are at the heart of that growth. The Billing & A/R Specialist will be a key player on our Finance & Accounting team - responsible for keeping our order-to-cash engine running smoothly and ensuring every contract, invoice, and payment reflects Gloo’s professionalism and excellence.

This is an exciting role for a detail-oriented accounting professional who enjoys owning a process from start to finish - entering contracts, issuing invoices, and ensuring payments are applied and reconciled accurately. You’ll collaborate closely with Sales, Customer Success, and Accounting to make sure the entire customer experience - from agreement to cash - is seamless.

The right person loves structure, process, and precision — but also spots opportunities to make things even better. You’ll have visibility across the business, a voice in improving how we operate, and a clear line of sight to the impact your work has on Gloo’s success. If you’re looking to grow in a high-performing accounting team and help build reliable systems that scale, this is your opportunity.

What You’ll Be Doing:

• Contract Administration: Review, enter, and maintain customer contracts, renewals, amendments, and terminations in Sage Intacct and related systems; validate pricing, schedules, and billing terms per approved contract documentation and 606 analyses prepared by Accounting.
• Billing Operations: Generate and send accurate, timely invoices across subscription, milestone, and usage models; troubleshoot discrepancies and resolve billing inquiries with Sales and Customer Success.
• Accounts Receivable Ownership: Monitor and reconcile the A/R subledger and GL; apply cash promptly; run a professional, consistent collections cadence; analyze aging and partner internally to reduce DSO.
• Payment Gateways & Methods: Monitor Stripe/Braintree and other methods; minimize failures, expired cards, and disputes; support integration health and reconciliation; surface fee/flow optimizations.
• Controls, Documentation & Close Support: Maintain clean audit trails; build/update SOPs for continuity; prepare schedules/recons for internal/external audit; support a smooth month-end close.
• Cross-Functional Partnering: Coordinate with Sales, Rev Ops, Accounting, and Delivery to keep contract data, billing, and collections aligned and predictable.