Depot Technician I

Introduction: 

Toshiba Global Commerce Solutions is seeking Depot Technicians who will be responsible for performing bench repairs on Toshiba point of sale equipment, as well as equipment from other manufacturers.  This includes (but is not limited to) printers, displays, system units and individual components.  This Toshiba facility performs repairs on customer-owned equipment in a fast-paced environment requiring the highest possible levels of quality and consistency. Additionally, this role may be required to train new staff, perform system-based administrative duties, and perform basic work area maintenance including restocking of inventory items, cleaning, material removal, etc. Other responsibilities include the use of diagnostics, mechanical tests and visual inspection to determine defects and required repairs.  Repairs generally include replacement of parts, cleaning inside and outside of the machine, and entering system transactions to log activity and parts consumed.  You may also be required to perform pick/pack/ship of parts to meet customer orders.   

Responsibilities: 

• Diagnose and repair point of sale computer equipment
• Use host-based systems to report work perform and parts used
• Perform high quality work and maintain accurate records
• Train new employees on repair and system-based tasks
• Demonstrate teamwork within the Repair Center
• Learn and observe all safety procedures
• Perform pick/pack/ship of components
• Maintain a clean and orderly work area 

 

Required Skills: 

• Minimum 1 year experience in electronics repair or assembly
• General ability to follow and perform testing scripts
• Ability to accurately record/document process activity, receipts, parts usage, status, shipping info etc.
• Relatively good knowledge of hand tools and the ability to perform repairs on small product components
• General computer skills
• Strong organizational and process driven skills
• Ability to work in a team environment
• Ability to perform accurately with high quality results
• Ability for high output and quality performance

 

Preferred Skills: 

• Experience working in a computer hardware repair environment

 

Physical Demands: 

• Lifting up to 50 lbs without assistance
• Standing/Walking activities are encountered during 90% of the normal work day
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the work day
• An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties

 

This is a full-time position located at our Durham TriCenter No travel is required, overtime may be required when appropriate for business needs. Hours can fall between 7am and 7pm. typical shift is either 7am-4pm or 10am-7pm. Rotational Saturdays are required.

About the Company: 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance 
• Pet Insurance
• Employee discounts
• Gener