Front Office Team Lead Full Time

Position Goal

Ensure the physician has adequate support and supplies with budget constraints in mind. Maintain the integrity of patient and employee confidentiality through superior customer service and managerial skills.

Position Responsibilities

• Supervise and mentor office staff and support personnel.
• Maintain physician’s appointment templates.
• Liaison for all complaints internal and external.
• Communicate effectively with THC Billing Department, insurance companies, and patients regarding billing.
• Function as a backup for office staff and fill in for callouts as needed.
• Utilize online portals as directed by payor to obtain prior authorization.
• Order practice supplies to include office and medical supplies.
• Monitor office expenses.
• Code employee time and PTO, to include the distribution of time reports to employees.
• Coordinate physician meetings with local hospitals, facilities, etc.
• Coordinate accurate department scheduling.
• Maintain the call schedule/coverage.
• Keep and obtain all invoices and medical contracts with local companies for services provided and forward to main clinic finance office.
• Coordinate with Manager and Human Resources for any hiring or employee related needs
• Prioritize daily functions to produce a smooth-running facility by completing batch reports & submitting daily deposits.
• Obtain or request resources necessary for the completion of a task.
• Address any maintenance issues and complete requisition forms if necessary.
• Serve as customer service liaison for patient complaints. Also serve as Department liaison for the Manager of Office Services.
• Open/sort/distribute departmental mail.
• Answer/Return calls and voice mails timely within established timeframe.
• Conduct annual evaluations and employee assessments/disciplinary measures.
• Complete claims and post charges.
• Assist with special projects as needed.

   

Experience:

Required:

• Two (2) years in a medical office setting.

Education:

Required: