Store Operations Lead (SOL)
Living Spaces FurnitureAbout the role
Position Summary
The Store Operations Lead is a key operational role responsible for ensuring consistent execution of store operations that support a seamless customer experience and strong business performance. This position plays a critical role in validating day‑to‑day operational work and maintaining accuracy, compliance, and operational standards across the store.The role is primarily execution‑focused, with accountability for standardized operational work, inventory integrity, and adherence to established processes. Through consistent application of Standard Work across warehouse coordination, pricing accuracy, and operational reporting, the Store Operations Lead supports brand standards, operational efficiency, and sales performance through reliable, high‑quality execution and service excellence.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
Process and manage cash handling, complex transactions, and post‑sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution‑related observations to store leadership to support service and operational consistency.
Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
Maintain accurate inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick‑up and delivery processes, to ensure accuracy and timeliness.
Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
Verify accurate product pricing and point‑of‑purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct discrepancies promptly.
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance.
Provide sales floor support during high‑traffic periods to maintain service standards and support customer experience execution.
Qualifications
Education/Experience: High School Diploma or GED equivalent required. Minimum 3 years of retail experience in a direct customer interactive environment. High volume experience is preferred. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs. Experience wi
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