Customer Success Manager - K12 School Districts (Greater Los Angeles Area)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting California Market team. 

As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves in Los Angeles Unified School District (Greater Los Angeles Area). You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support, and will support and engage with a portfolio of 200+ of schools annually. 

As a Customer Success Manager, you will have hands-on experience working with school based staff, specifically around direct student services related to behavioral and mental health (e.g. school counselors, school social workers and other health staff). You will be at the forefront of ensuring access to quality mental health services for all students. 

Location: Greater Los Angeles Area; 75%+ of your time will be spent on local school sites within Greater Los Angeles Area. 

Relationship Management - Schools & Communities

• Develop strong relationships with large portfolios of school partners, their healthcare needs, and their communities.
• Develop strong ongoing relationships with key school-based stakeholders (principals, school counselors, etc) by building credibility based on your expertise in student behavioral health to drive engagement through on-site and virtual visits.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction as evidenced by specific engagement metrics
• Identify and proactively resolve complex customer issues.
• Play an active role in achieving our mission to increase access to care.

Other Responsibilities 

• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. 
• Advocate for the customer's needs across Hazel.
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning.

What Excites Us:

• K-12 & Mental Health Acumen: You have quantifiable experience in K-12 schools or district roles, preferably within the Greater Los Angeles Area or a similarly large urban district. You have a deep understanding of how schools operate and what matters most to on-site school-based health staff and administrators. Ideal candidates also bring prior experience in school- or district-based mental health roles, including but not limited to roles like school counselors, on-site social workers, etc.
• Relationship-Driven: You lead by relating to your colleagues or stakeholders; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with.
• Missio