Sr. Program Manager, Fleet Services

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

At Lucid, our mission is that through technology, we create exceptional experiences to drive the world forward. Our Global Fleet Management department oversees the life cycle of all company-managed vehicles/equipment or leased, owned, and rental vehicles/equipment.

We are looking for a highly skilled and motivated Senior Fleet Service Program Manager who will collaborate with several business stakeholders, matching use cases with mobility solutions and overseeing accident and claim management, fuel services, vehicle registration, cost controls & reporting, and process improvements. This role will report to Lucid’s Director Global Fleet Management, and work closely with Finance, Legal, Manufacturing, Engineering, Sales, Service, Delivery, Marketing, and other business units within Lucid and supplier relations.

Key Responsibilities:

• Partners with and supports Fleet Managers in maintaining a reliable, safe fleet according to Lucid standards.
• Manage and direct all Lucid’s Fleet 3rd Party Vendors, including Fuel, EV Charging, Insurance TPA, Body Shops, Registration,  Telematics, and Toll Management.
• Responsible for registering, titling, and tagging Internal Fleet vehicles, including base state plates and IRP.
• Manages vehicle documentation, including tax and title information, registrations, etc.
• Manage the company fuel program by issuing and maintaining fleet cards and Driver Pins.
• Evaluate, monitor, analyze, and resolve potential fuel fraud alerts.
• Review, process, and manage all driver accident claims, ensuring claims are submitted with our insurance carrier and partnering with assigned adjusters and body shops to limit downtime of damaged assets. Support regional accident/incident reporting for the company-managed vehicles and equipment.
• Track metrics and vehicle spending by reviewing local teams' fleet metrics, fuel cards, and spending and alerting management to negative trends.
• Collaborate and maintain high levels of communication with all stakeholders.
• Identifies trends and recommends corrective action measures when needed.
• Participate in fleet-related conferences and maintain apprised of industry-related trends and developments.

Requirements:

• Bachelor's Degree, MBA preferred.
• Ability to effectively communicate with suppliers and key stakeholders in a professional and constructive manner.
• Collaborate with peers to balance daily workloads and support the business.
• Must have strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively.
• Flexible and able to work under pressure to balance competing priorities with strong organizational skills. Able to manage several tasks simultaneously.
• Ability to lead by example and foster a collaborative work environment.
• Superb organizational, communication, and analytical skills
• Willingness to embrace change and all other assigned duties for the team's greater good.
• Produce/review various performance reports to drive results.
• Must have a Team/collaboration-based approach to decision-making.
• Strong attention to detail
• Proactively work to organize, respond to needs, and anticipate what is needed by the individuals for whom they support.
• Ability to work independently and within a team.
• Must have a "Can Do" attitude with a willingness to assist others in completing activities as needed.
• Reports to an office
• Ability to travel up to 25% of the time.

Skills / Experiences:

• Minimum of 5 years experience managing global fleets/supply chain consulting
• Advanced/Proficient Computer Skills (PowerPoint, Excel, Power BI) and ERP Management
• Experience working in fast-paced, high-growth environments
• Manage strong c