Senior Director Market Safety, Quality, Patient Experience

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Senior Director Market Safety, Quality, Patient Experience

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Ohio Office of SQPE-Clinical and Operational Improvement

                      

Job Code

T97908

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As the Senior Director of Market Safety Quality Patient Experience, you will lead all safety, quality and patient experience efforts across every site of care within the Ohio market. In this high-impact role, you will direct four submarket directors and oversee a growing team of nearly 100 caregivers while ensuring full compliance with reporting, accreditation and governance requirements. You will drive the system’s STEEEP approach to high-quality care by standardizing assurance and improvement processes, partnering closely with experts in nursing quality, accreditation, EHS, radiation safety, high reliability and infection prevention. Working alongside market leadership and medical staff, you will monitor clinical outcomes, identify opportunities for improvement and lead initiatives that strengthen quality and safety across hospitals and ambulatory locations. This is an opportunity to influence care delivery on a global scale within a dynamic, expanding team committed to making Cleveland Clinic the best place to receive care anywhere.

A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Direct safety, quality and patient experience activities across all inpatient and ambulatory sites within the market
• Ensure compliance with reporting, accreditation and governance requirements while advancing the STEEEP focus on high-quality care
• Lead submarket and hospital SQPE teams to ensure consistent assurance and improvement processes
• Collaborate with expert leaders in nursing quality, accreditation, EHS, patient experience, radiation safety, safety, high reliability and infection prevention to support a unified approach to care excellence
• Implement Cleveland Clinic’s commitment to objectives, key results and operations management
• Monitor clinical outcomes with medical staff partners, identify improvement opportunities and lead clinical improvement initiatives
• Ensure complete and accurate documentation of clinical activities and maintain an effective SQPE program across assigned markets
• Assist market and facility leaders with survey preparation and oversight of regulatory or accreditation surveys
• Ensure timely, appropriate responses to quality-of-care inquiries from regulatory agencies or third-party payers
• Integrate performance improvement practices, structures and results across the market
• Trend and provide physician-specific quality data for re-credentialing
• Coordinate public quality reporting and serve as liaison with reporting agencies
• Ensure required measures are collected, validated and accurately reported to internal and external entities
• Oversee staff development, performance evaluations, counseling and hiring for all direct reporting areas
• Develop and maintain policies and procedures for all assigned functions
• Manage budgets for areas of direct responsibility
• Facilitate and support process improvement teams and provide needed staff resources
• Stay current on industry-wide best practices and evaluate opportunities for adoption
• Educate governing boards and administrative leaders on trends in SQPE management
• Maintain and regularly update required management plans such as environment of care, safety or performance improvement plans
• Partner with education teams to ensure training aligns with