Operations Manager - Elgin, IL (52437)

$1,000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose.  We are looking for a Operations Manager who exemplifies that mission and wants to work for an organization that makes a difference. 

Hours:  M-F hours vary based on the program needs. Holiday's, nights & weekends based on program needs.

What will you be doing?

The Operations Manager is responsible for the day-to-day operation of up to 7 Community Living locations. The Operations Manager must assure that all aspects of community living comply with DHS, HCBS, and CARF standards as well as agency policies and procedures. They ensure that physical environments are safe, clean, and accessible for clients and staff. The Operations Manager is responsible for the hiring, training, ongoing supervision, and performance evaluation of Direct Support Professional staff at assigned locations. They are responsible for monitoring program budgets and expenditures to ensure programs operate in a fiscally responsible manner. The Operations Manager is responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. This position is expected to participate in direct service as needed. The Operations Manager position requires on-call responsibilities to assure quality services 24 hours a day and 7 days a week. During the standard work week, the Operations Manager is directly responsible for responding to their assigned sites; weekends are handled via an on-call rotation. This position may have some work components that can be performed remotely. 

1. Job Responsibilities: 

Essential Job Responsibilities  

• Ensures that assigned program locations are adequately staffed to support clients according to supervision and support needs as well as licensure requirements; prioritize coverage needs of the program in urgent or emergent situations to ensure the agency’s continued success.  

• Screen, interview, and hire qualified candidates for Direct Support Professional (DSP) roles.  

• Complete competency-based training assessments/on the job training with all regular and substitute staff assigned. This training includes but is not limited to: procedures, observation of client interaction, documentation, and specific instruction in shift duties and responsibilities. Provides additional required information and training to support DSPs upon request. 

• Complete staff schedules for assigned program locations per program procedures; manage requests for PTO based on needs of the program and agency procedures. Ensure staff schedules, including voluntary additional shifts, are compliant with agency policies and procedures.   

• Review and approve assigned staff’s time records and expenses in Paycom, monitoring for accuracy and adherence to time and attendance procedures; submits timely payroll records per agency procedures and reports any suspected fraudulent activity to the Program Director immediately. 

• Monitor and ensure assigned staff’s compliance with all agency, state, and federal training requirements; prevent ineligible staff from engaging in work activities and reports concerns to Program Director immediately. 

• Provide ongoing guidance and training to direct support professionals to assure client programming, documentation, safety, rights and confidentiality standards are being met during service delivery. 

• Provide ongoing supervision and feedback to staff assigned in order to acknowledge areas of excellence and identify areas of opportunity. Complete performance evaluations for staff assigned prior to the end of the first 60 days and at least annually per procedure. 

• Draft and present corrective counseling documents to address sta