Supervisor, Field Operations - IHT

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.  

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

 

Position Summary

 

Reporting to the IHT HVAC Manager, the prime responsibility of the Supervisor, Field Operations is to ensure high-quality customer experience, conduct physical inspections of jobs to ensure quality and safety, and supervising day-to-day operations. This role will assist the Field Service Manager in setting and monitoring performance goals, safety, and regulatory compliance for their direct reports of technicians and plumbers to ensure they are delivering best-in-class quality 100% of the time. 

This role is based in Naperville, IL office. A regular in-office hybrid model (generally Mon - Thu in office, Fri remote) is required, as our office environment is a key driver of our company culture and employee experience. 


Responsibilities include but are not limited to:

 

• Inspecting HVAC and plumbing jobs, including installation for quality, safety, and cleanliness.
• Partner with service manager and safety manager to ensure line of business policies are being followed in the field. 
• Responsible for creating a structure and process that includes job site visits to inspect S&R; maintenance and installation of equipment for quality; potential hazards; cleanliness; ensure customers receive copy of work order, permits, and new furnace stickers to track maintenance and repairs. 
• Take photos and document findings with action plan of any follow up activities and report up to management. 

 
We’re Excited If This Is You

Experience and Qualifications of the Role   

• Required: 5+ years HVAC installation and field experience.
• Organizational and time management skills. 
• Good interpersonal skills to be able to lead direct reports in a positive, effective way that results in engaged employees and high-quality performance. 
• Comfortable with technology, including software and report-writing knowledge. 

 

Computer Skills Needed to Perform the Job   

• Proficiency in Microsoft and Google Suites. 
• iPad use.

 

Education

• High School diploma/GED required and HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification.
• Bachelor’s degree (or equivalent work experience) required.

Certificat