ServiceNow Architects – Enterprise Service Delivery All Levels (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

We are looking for ServiceNow Architects – Enterprise Service Delivery All Levels. In this position, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in a major area of our business: building service-delivery solutions for our clients. Your primary role will be to design and architect comprehensive, complex, and integrated solutions that meet our clients' unique service-oriented requirements while aligning with industry best practices and a holistic platform approach. Working collaboratively with various teams, you will play a leading role in the successful delivery of ServiceNow projects that include HRSD, CSM, ITSM, AppEngine, custom applications, and other out-of-the-box solutions.  

Your responsibilities include: 

• Solution Design and Architecture: Drive collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, introduce new capabilities, and design robust and scalable ServiceNow and integrated technology solutions. Build thought-leaders within the practice who. can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integration with third-party technologies effectively.  

• Technical Consultation: Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership. 

• Thought Leadership: Build the Practice brand throughout the ServiceNow ecosystem, setting our organization as the thought leader within the space. 

• Implementation Support: Define and uphold the Practice’s standards for collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Develop a comprehensive network of experts who can ensure that requirements are accurately translated into a functional solution.  

• Integration and Automation: Design new and innovative integration solutions that can be leveraged across the Practice. Ensure practice-wide understanding of these solutions to drive adoption throughout the client base. Develop architects who can deliver data consistency and integrity across different platforms. Create standards for document data and integration plans, roadmaps, and strategies. 

• Performance Optimization: Identify new methodologies and technologies to institute within the Practice’s performance analysis and optimization best practices. Ensure practice-wide understanding and adherence to these new concepts and procedures. 

• Quality Assurance: Ensure the delivery teams are adhering to quality assurance best practices. Drive successful outcomes where teams are falling short of meeting standards. 

• Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects. Identify new resource requirements as markets and strategic initiatives change. 

• Security and Compliance: Identify and mature new security solutions to meet new or changing compliance requirements. Ensure security and delivery teams implement robust security measures and maintain secure environments for our clients. 

• Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns. 

• Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. 

• Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt. 

• Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career path