Senior Solutions Engineer

Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year.  

Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight.  

Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.   

This is a remote role with twice-yearly on-site presence required in Downtown Toronto.

Role Summary 
 
We are looking for a Senior Solutions Engineer to partner with customers, Sales, Product, and Services to design and deliver effective solutions for complex enterprise use cases. 

As we move upmarket, customer problems are increasingly nuanced and don't always map directly to existing product capabilities. In this role, you will be responsible for designing practical, high-impact solutions that balance what exists today with what is possible — playing a key part in ensuring Wisedocs can meet complex customer needs while remaining scalable to deliver. 

This is a hands-on, collaborative role that combines solution design, customer engagement, and cross-functional alignment to ensure successful outcomes. If you enjoy solving real-world problems, working across teams, and turning ambiguity into clear solutions, we'd love to hear from you. 

What you'll be doing 

 Solution Design & Execution 

• Lead discovery to understand customer workflows, constraints, and goals 

• Design clear, practical solution approaches that leverage Wisedocs’ capabilities 

• Structure ambiguous problems into actionable solution plans 

• Ensure proposed solutions are both valuable to the customer and feasible to deliver 
  

Customer Engagement 

• Lead solution-oriented demos, workshops, and proof-of-concept engagements 

• Help customers understand how Wisedocs fits into their workflows and drives outcomes 

• Build credibility through a strong understanding of customer needs and use cases 
  

Product Collaboration 

• Partner with Product to share grounded, actionable insights from customer engagements 

• Help identify patterns in enterprise use cases that inform roadmap decisions 

• Collaborate on shaping solutions where product capabilities are evolving 
  

Scoping & Delivery Alignment 

• Work closely with Customer Success/Services to scope implementations 

• Ensure alignment between solution design and delivery approach 

• Identify and communicate risks, dependencies, and constraints early 
  

Internal Enablement 

• Contribute to solution playbooks and reusable patterns for common use cases 

• Support Sales and CS with guidance on positioning and solution approaches 

• Share insights that improve how Wisedocs sells and delivers solutions 
  

What Impact You Will Make 

• Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through 

• Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows 

• Reduce operational friction and escalations through early risk identification and structured intervention 

• Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments

What Experience We Need 

• 5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment 

• Experience in regulated industries such as healthcare, insurance, or legal 

• Strong solution design and problem-solving skills 

• Technical aptitude, including understanding of integrations, APIs, and system workflows 

• Experience working cross-functionally with Sales, Product, and Customer Success teams 

• Ability to communicate complex concepts clearly to diverse audiences 

• Experience working with AI tools, workflows, or prompting techniques 

Nice to haves 

• Familiarity with medical documentation or claims workflows