Program Director

Global Clients Americas Program Director (GCA PD)

Location: Fully Remote (U.S.-based); Up to 15% travel 
Salary: $100,000 – $116,000 annually
Reports To: Vice President, Global Clients Americas

Position Summary

The Global Clients Americas (GCA) Program Director serves as a strategic business partner and trusted security advisor to high-value multinational clients operating across complex, multisite portfolios. This role provides end-to-end leadership in designing, executing, and continuously improving global security programs that align both client priorities and Securitas’ strategic objectives.

The ideal candidate is a confident communicator and proactive problem solver with a balance of business acumen, operational oversight, and executive-level client engagement. Working closely with field leadership — including District Managers (DMs) and Area Vice Presidents (AVPs) — the GCA PD drives innovation, operational excellence, and consistency across regions.

Key Responsibilities

Client Engagement & Strategic Partnership

• Serve as the key point of contact and advisor to senior client stakeholders, consulting on security risk, program transformation, and business continuity.
• Lead program development and execution for assigned accounts, ensuring standardization, innovation, and alignment with global objectives.
• Build and sustain long-term executive relationships through proactive communication and quarterly business reviews.
• Support global contract transitions, start-ups, and RFP/RFI responses, ensuring smooth implementation and client satisfaction.

Operational Leadership & Financial Management

• Maintain full P&L ownership for assigned accounts, including financial analysis, cost management, and margin optimization.
• Oversee invoicing, receivables, and contract compliance; ensure transparency and accountability across all financial activities.
• Partner with field teams to maintain appropriate staffing levels and labor cost control, ensuring consistent service delivery.
• Drive the use of KPI dashboards and performance analytics to measure success and guide continuous improvement.

Program Development & Risk Management

• Lead and coordinate Security Risk Reviews using industry best practices and client-specific frameworks.
• Champion the integration of technology, data, and automation in collaboration with Securitas Solutions Technology (SST) and other strategic partners.
• Establish and enforce consistent governance, policy alignment, and post-order compliance across global sites.
• Collaborate with global and regional stakeholders to ensure best practices and standardized processes under the GCA model.

People & Performance Leadership

• Mentor and develop regional management teams to drive leadership alignment, retention, and succession planning.
• Promote a culture of accountability, collaboration, and operational excellence.
• Support corporate initiatives related to DE&I, sustainability, and ESG priorities that reflect both client and Securitas values.

Innovation & Continuous Improvement

• Identify and implement strategic improvements that enhance service delivery, reduce risk, and strengthen client partnerships.
• Lead cross-functional projects that improve efficiency, visibility, and enterprise value.
• Act as a change agent, driving innovation in global program design and execution.

Qualifications

Education & Experience

• Bachelor’s degree preferred.
• Minimum 5–10 years of progressive management experience in security program management, operations, or business leadership.
• Proven ability to manage global or enterprise-level client relationships with measurable success.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams).
• Experience with Oracle, Visio, SharePoint, and data visualization tools.
• Familiarity with KPI tracking, dashboards, and financial modeling preferred.