Automotive Virtual Adjuster - Virtual Assist - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A Day in the Life of a Virtual Auto Adjuster, and what it takes to do the job!

As a Virtual Auto Technical Adjuster, you will enjoy the flexibility of working from your home daily, with occasional field work if there are increased demands in the local market. Your primary responsibility will be to work within our Virtual Assist application, where you will play a pivotal role in reviewing, writing estimates, supplements, and total losses on our insured's or claimant's vehicles. Utilizing advanced technology, you will conduct inspections remotely by analyzing photos and live videos.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• 12 months+ previous experience in auto Collision estimating using CCC or Mitchell.
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical.
• Proficiency in using virtual inspection tools and applications.
• Strong analytical skills to assess damages and write accurate estimates.
• Excellent communication skills to interact with customers and stakeholders effectively.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Familiarity with insurance policies and industry regulations related to auto claims.

“Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL”

Work Location:

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.  This Position is not available for Washington, California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need:

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
• Appropriate work surface and seating.
• Willing to work one of the following schedules to be determined by business needs. 8:30 am – 5:00 pm local time, 9:00 am - 5:30 pm local time, or 10:00 am - 6:30 local time.

What Allstate will provide:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse.)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an add