Manager, Performance Optimization

Who we are. . .

Pearl Health is restoring the independence and joy of practicing medicine for doctors in the United States. Our healthcare system has burdened our doctors with too much process, while removing them from what they do best: caring for those we love most. We are a team of physicians and public health experts (Stanford, Dartmouth, Harvard, Mass. General), technologists (athenahealth, Apple, Amazon, Meta, Flatiron, WalMart Health), healthcare innovators (Oscar, Aledade, VillageMD, Stellar, Arcadia) and experienced risk management professionals (CVS/Aetna, Humana, Cigna, United) who believe that primary care providers (PCPs) are the key to the United States’  future health. Pearl recently announced a strategic partnership to proliferate value-based care with Walgreens, one of the largest healthcare companies in the country. Our investors include Andreessen Horowitz, Viking Global Investors, AlleyCorp, and SV Angel. 

Pearl Health helps PCPs who are overwhelmed by the demands of an aging population and the unpredictable business model inherent to Traditional Medicare. Over time, this solution will empower PCPs to provide better care to their entire patient population. We believe there is a need to bring humanism back to healthcare by giving physicians the ability to better allocate their time with patients, increasing their autonomy, creating incentives that are aligned with achieving better outcomes through clinical decision-making powered by actionable intelligence, and making risk more available and more readily optimized through an intelligent marketplace. The Center for Medicare and Medicaid (CMS) is launching a new value-based care program to disrupt Traditional Medicare, and we believe that this represents an opportunity to achieve the meaningful change we envision.

Who you are . . .

We are seeking a stellar Performance Optimization Manager, experienced in engaging with physician practices and health systems in a value-based care context and eager to help our current customer base succeed in the ACO REACH model.  This role demands a solid foundational understanding of the healthcare delivery system for primary care practices, administrative and clinical workflow, and the possession of exceptional change management skills. Your mission as the Performance Optimization Manager will be to identify key clinical drivers of performance, inform on key strategies and performance activation plans, and develop scalable and relevant workflow best practices to empower clinical transformation that helps reduce total cost of care and improve quality outcomes for patients.  

You will partner with Customer Success relationship managers, Data Science, and Performance Operations, and Clinical Strategy teams to develop scalable strategies based on performance analysis of practices. Leveraging strong practice workflow and operations discovery tactics, you will deploy empathy and curiosity to catalog and diagnose the current state of value based care activities at the practice level. You will inform and design actionable practice transformation plans in response to discovery and performance analysis data points, and consult with Customer Success relationship managers in implementing targeted and achievable performance improvement initiatives.

Beginning with a focus on our enterprise customer base, you will play a key role in the development and execution of scalable optimization tactics and initiatives to support a wide range of customers including but not limited to: development and iteration on workflow best practice enablement resources, scalable performance improvement plan tooling, and performance improvement tactics. 

Your commitment to delivering better outcomes for patients and rewards for Pearl’s practice partners will be contagious in the networks that you serve. A familiarity, passion, and willingness to create unprecedented possibilities offered by value-based care programs would make you an ideal candidate.

While this will be a remote position, in-person engagement with provider practices will be critical and some travel is required (up to 30%).

To be successful in this role you will: 

• Work alongside Customer Success relationship managers to proactively understand and document the value-based care processes for each practice. Be able to translate data insights for practices, and collaboratively suggest actionable measures for improvement.
• Collaborate with customers in person and virtually to engage in deep discovery, support redesign efforts, support care teams, introduce population health management and Pearl technology, and support achievement towards improved financial, process, and clinical outcomes
• Consult with Customer Success relationship managers in implementing recommended achievable performance improvement initiatives 
• Work cross functionally to deve