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Customer Solutions Analyst
MedSpeedUnited Statesfull_timeVerifiedPosted 19 Oct 2025
💰 $95,000/yr($80,000/yr – $95,000/yr)
About the role
Customer Solutions AnalystOnly applicants in the Chicagoland area will be considered.Hybrid Position: 1 day per week in office in Elmhurst, IL requiredJoin MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact. Our Solutions Analyst role is a high-impact individual contributor role that helps to drive revenue and profitability growth at MedSpeed by creating the most efficient logistics networks possible through the use of state-of-the-art software and analytics that meet the needs of current and future clients. The analyst is at the forefront of establishing MedSpeed as the leading provider of last mile logistics solutions for healthcare systems. This role plans, directs, and executes transportation evaluation and design assessments with healthcare networks, hospital organizations, and clinical testing labs by collaborating with client representatives, building logistics networks that meet the client’s needs, and estimating the costs of these networks accurately to help ensure competitive pricing through analyst-led research and collaboration with internal partners in Finance, Commercial, and Operations.
How You Will Contribute:
•Interview key transportation stakeholders at client organizations, evaluate the current transportation network, and support the quantification of a transportation-spend benchmark
•Design appropriate MedSpeed Transportation Solution options with state-of-the-art routing software to address customer needs identified in the evaluation assessment, with a focus on both requested as well as total logistics needs
•Create accurate financial expense proformas for routed solutions
•Collaborate with the Commercial team to create reports and presentations for delivery, including pricing methodology, through the contracting process
•Support the implementation and deployment of new solutions, ensuring smooth integration and minimal disruption to existing processes
•Build and nurture a collaborative MedSpeed team culture
•All other job duties as assigned, including business development support for analysis related to new service line opportunities and contributing to the improvement and creation of internal tools as well as the standardization of customer-facing materials related to essential duties
Skills For Success:
•Bachelor's degree•3-5 years of relevant analysis experience or solutions development
•1+ year of healthcare or implementation experience (preferred)
•Lean Six Sigma certification
•Excellent written and verbal communication; strong interpersonal and presentation skills
•Strong data analysis skills; Microsoft Office Suite proficiency
•Strong customer relation skills, demonstrated ability to interact with decision makers at all levels
•Must have excellent attention to detail with an ability to manage multiple projects
•Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
•Strong financial acumen with ability to model, measure, and drive profitability
•Ability to operate with high energy and flexibility in a fast-paced environment
•Experience with SQL-based analysis and Tableau (preferred)
How You Will Contribute:
•Interview key transportation stakeholders at client organizations, evaluate the current transportation network, and support the quantification of a transportation-spend benchmark
•Design appropriate MedSpeed Transportation Solution options with state-of-the-art routing software to address customer needs identified in the evaluation assessment, with a focus on both requested as well as total logistics needs
•Create accurate financial expense proformas for routed solutions
•Collaborate with the Commercial team to create reports and presentations for delivery, including pricing methodology, through the contracting process
•Support the implementation and deployment of new solutions, ensuring smooth integration and minimal disruption to existing processes
•Build and nurture a collaborative MedSpeed team culture
•All other job duties as assigned, including business development support for analysis related to new service line opportunities and contributing to the improvement and creation of internal tools as well as the standardization of customer-facing materials related to essential duties
Skills For Success:
•Bachelor's degree•3-5 years of relevant analysis experience or solutions development
•1+ year of healthcare or implementation experience (preferred)
•Lean Six Sigma certification
•Excellent written and verbal communication; strong interpersonal and presentation skills
•Strong data analysis skills; Microsoft Office Suite proficiency
•Strong customer relation skills, demonstrated ability to interact with decision makers at all levels
•Must have excellent attention to detail with an ability to manage multiple projects
•Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
•Strong financial acumen with ability to model, measure, and drive profitability
•Ability to operate with high energy and flexibility in a fast-paced environment
•Experience with SQL-based analysis and Tableau (preferred)
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) t
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