Customer Experience Manager

Teads are looking for a Customer Experience (AdOps) Manager/ AdOps Manager to join our amazing team in Germany (either in Hamburg or Düssseldorf). As a member of our Operations team, our Campaign Managers are fully responsible for the setup, optimisation, and performance of our advertising campaigns. It is a highly varied role that encompasses all of the ways our clients want to work with Teads – Managed campaigns, Programmatic activations, and through our Teads Ad Manager platform, across our full suite of products – video, display, and our performance offering.

Main responsibilities

For Programmatic campaigns:

• Manage the end-to-end Programmatic campaign process from start to finish
• Direct client relationship management (Agencies, clients or Trading Desks) throughout campaign lifecycle
• Create, develop and grow the day-to-day relationships with our clients and key decision makers
• Understand clients’ objectives and KPIs and optimise towards these for optimum campaign performance
• Create Deal Id’s and monitor delivery, spend and performance
• Troubleshooting issues affecting delivery and performance
• Analysing Metamarkets and internal dashboards to get campaign insights and actionable data
• Reporting performance to internal teams and clients, daily, weekly and in group/pod meetings
• Educate and consult with our clients on the Teads product suite and wider programmatic video industry
• Identifying upselling opportunities across programmatic activity
• Knowledge of DSPs, DMPs, SSPs, and 3rd party ad-serving systems
• Develop in-depth knowledge of digital media industry and market dynamics

For Direct Buying bookings:

• Manage the end-to-end campaign process from start to finish
• Direct client relationship management throughout campaign lifecycle
• Chasing for assets
• Set up campaigns and creatives on the Teads ad serving platform
• Understand clients’ objectives and KPIs and optimise towards these for optimum campaign performance
• Regular reporting of campaign performance data to internal and external teams, producing mid and end of campaign reports. Includes writing campaign commentary and analysis, producing screenshots and ability to highlight campaign success metrics for our clients.
• Test and implement 3rd party tracking, VAST/VPAID, Javascript, and brand studies
• Technical troubleshooting of creatives
• Teads Studio VPAID builds

Qualifications

• Relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
  o Programmatic Advertising
  o Performance Advertising (direct response)
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution, and constantly looks for problems to solve and ways to improve
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive, and a creative thinker
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills
• Takes a collaborative approach to their work, understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
• Team player

What we offer

• Holiday 30 days per year.
• The costs for the HVV ticket (Deutschland Ticket) are fully covered by Teads, or alternatively the costs for a rental bike.
• We support company pension schemes in addition to the tax-free allowance with 25 euros per month, from the 3rd year with a further 25 euros per month.
• Free soft drinks, plus coffee, tea, and water (Also Beer or Wine for spending a nice evening on the terrace)
• Free office lunch every Tuesday at 12:30 p.m
• Fresh fruit twice a week
• and the most beautiful office in the heart of Hamburg with table football and a terrace
• Remote work is possible
• Regular Team Events
• Possibility to work from another office for week across Central Europe

About Teads

Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital me