(USA) Principal, Product Manager - Store Checkout

Position Summary...

What you'll do...

Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. 

Overview: We are seeking a Store Checkout Experience Transformation Product Manager to lead the evolution of our checkout systems, ensuring a seamless, efficient, and frictionless experience for customers. This role will drive innovation in both physical and digital checkout, leveraging emerging technologies, data insights, and customer centric design to enhance speed, convenience, and reliability.

What You'll Do:

Strategy & Vision:

• Define and drive the vision for the future of store checkout, focusing on efficiency, customer experience, and business impact.
• Define revenue targets, customer KPIs and objectives that will drive additional growth for stores. Be at the forefront of store customer experience transformation to address problems such as identity in stores, eligible item discovery for restricted payment methods, digitizing store offers and promotions to drive digital engagement and personalization and more.
• Stay ahead of industry trends in payments, self-checkout, mobile checkout, and frictionless commerce.

Execution & Delivery:

• Lead cross-functional teams (engineering, design, operations, payments, and data science) to deliver transformative checkout experiences.
• Own key checkout metrics (conversion rates, transaction speed, abandonment rates) and drive improvements through data-driven decision-making.
• Work with engineering teams to ensure scalable, secure, and compliant checkout solutions.

Customer & Business Impact:

• Deeply understand customer pain points through research, analytics, and testing, ensuring the checkout experience is fast, intuitive, and reliable.
• Partner with store operations to drive adoption of new checkout technologies and optimize in-store workflows.
• Collaborate with payments, fraud, and finance teams to ensure a seamless and secure transaction process.

Technology & Innovation:

• Explore and implement emerging checkout technologies such as self-checkout enhancements, scan-and-go, mobile payments, biometric authentication, and AI-powered personalization.
• Drive POS modernization and integration with digital channels for a true omnichannel experience.
• Evaluate and improve system performance, ensuring high availability, speed, and security.

What You'll Bring:

• 5+ years of experience in product management, preferably in retail, checkout, payments, or e-commerce.
• Strong understanding of store operations, POS systems, payments processing, and emerging checkout technologies.
• Proven track record of leading complex product initiatives from concept to execution, delivering measurable business impact.
• Experience working with engineering, UX, analytics, and operations in an agile environment.
• Data-driven mindset with experience in A/B testing, conversion optimization, and performance tracking.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.

About Walmart Global Tech
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