Automotive Service Advisor

Join Our Team at Hyundai Santa Monica!

We’re looking for an Automotive Service Advisor to join our growing team — no prior automotive experience required! If you have a background in retail or customer service and are ready to take the next step in your career, we’ll provide the training you need to succeed. 

If you’re customer-focused, motivated, and eager to build a rewarding career in the automotive industry, apply today and start your journey with us!

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. 

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Follow the progress of service repairs and provide customers with timely updates.
• Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

 Qualifications

• Prior Automotive Service Advisor experience preferred (two years minimum), but open to candidates of all experience levels. 
• Excellent customer service and communication skills.
• Friendly, professional, and team-oriented attitude.
• Strong interpersonal skills with a focus on problem-solving.
• Commitment to delivering an exceptional customer experience.
• Valid driver’s license with an acceptable driving record.

Compensation 

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location. 

Benefits

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off 
• Paid Life Insurance
• 401(k) Retirement Plan 
• Employee Assistance Plan 
• Paid Training 

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen

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