Account Services Collections Specialist 1 - Remote - Utah

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service.  As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.  

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service.  Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.   

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Utah 

Hours of Operation: Monday – Thursday 5:55am-7pm PST / Friday 5:55AM – 6:00PM PST / Saturday: 5:55AM – 4:00PM PST / Sunday 10:00PM – 4:00PM PST  

Shifts:  

• Full-time positions 

• Start times will vary upon business need 

• Expect to work at least one weekend day per week 

• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays   

Orientation: 1 week (Tuesday – Friday) 

Training: Must successfully complete a training program (Monday – Friday) 

Pay:  

• Eligible to earn incentive  

• Shift differential pay available  

• Work from home subsidy $50/month 

A day in the life…   

• Service past due accounts via inbound and outbound calls  

• Adhere to and follow all relevant state and federal collection guidelines  

• Negotiate payment solutions that bring in revenue  

• Use a consultive approach to encourage future card usage  

• Assist our card services customer service inbound call center as needed  

• Utilize tools and knowledge base to solve problems quickly  

You own this if you have...  

• 6+ months collection-related experience and/or First party collections experience (preferred)  

• 6+ months in customer service (required) 

• The ability to be licensed by the state of Minnesota as a debt collector (required) 

• The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience   

• A quiet, distraction-free, secure workspace  

• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership  

• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment  

• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to naviga