Administrative Assistant

Executive Secretaries and Administrative Assistants

Executive Secretary (Consumer Frauds Representative)

Schedule: 37.5 Hours/week

Duties:

• Respond to consumer complaints and inquiries

• Assist the general public by answering questions via phone or office walk-ins.

• Review written complaints and inquiries, determine how best to handle (ie mediation; referral; private attorney; provide information/materials); and respond to them in writing.

• Identify consumer complaints that could lead to larger affirmative enforcement litigation possibilities.

• Refer consumers to other agencies or provide them with informational materials when appropriate.

• Oversee the regional office’s voluntary consumer mediation program

• Train mediators on how to mediate complaints from initial complaint through disposition, with the goal of obtaining a positive result.

• Assign appropriate complaints to mediators and review the outcomes of the files.

• Personally mediate complaints of particular interest.

• Manage consumer files that develop into affirmative enforcement.

• Assist the Consumer AAG’s and AAGIC with various tasks as required to support enforcement actions.

• Perform research and record management and report generation functions, including responding to records requests.

• Perform other duties as assigned.

Under the direction of an Assistant Attorney General candidate will:

• Become familiar with consumer protection laws that our office enforces.

• Confer with attorneys about patterns and potential violations of law and determine whether future action is needed.

• Assist with ongoing investigations and the preparation of litigation.

• Perform background research on the subjects of the investigation and identify all consumers affected.

• Gather and organize evidence to support the investigation, including doing online research, reviewing business documents, and occasionally doing field work.

• Create written summaries or spreadsheets summarizing findings.

• Assist Consumer Frauds staff with legal document assembly.

• Assist with post-enforcement activities such as monitoring businesses and distributing restitution to consumers.

• Other duties and special projects as assigned.

Requirements

Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• NexGenEAP wellness program