Customer Technical Service Engineer

Date Posted:

2025-07-31

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

As a valued member of the CTS Team, this engineer will be the primary point of contact within the PW4000 and PW2000 Hot section and controls Module CIPTs, the MRO shop, and the Airline Customer.

What You Will Do:

• The CTS Engineer will ensure customer issues, field service events and inquiries are appropriately assigned and worked in an agreed upon priority to achieve timely response.

• Secure required resources within the CIPT and other engineering functional groups as necessary. Typical associated tasks include but not limited to the following; 

• As Member of the CIPT the CTS Engineer will be the focal for establishing and managing part/component maintenance strategies for supporting aftermarket overhaul objectives, such as, Limit Creation and Extensions, Repairs, Generation/Revision

• Design Iterations – As they relate to solving an overhaul issue

• Spares and Asset Reallocation

• Engine Manual Clarification/Revisions

• Develop & implement aftermarket plan for critical material plan. Develop aftermarket strategy in synergy with Engineering Changes.

• Support Engineering Enable Aftermarket: Technology / Cost. Facilitate and Process Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for limit extensions, one time concessions and Manual limit updates.  

• Develop response and or action plan to resolve MRO issues reported to CTS via the EagleNet communication tool from Field Representatives or other means.

• Coordinate with Engineering functional groups for development of new maintenance criteria / inspections in support of the MRO shop and flying fleet.

• Support the development of hardware retrofit and associated industrial hardware plans to ensure support of MRO work scope and schedule.

• This assignment offers interesting and exciting insight to the Airline operations, Engine shop activity.

• Job requires flexibility and adaptability to changing requirements and ability to multi task across several engine disciplines and across several OCE engine models

Qualifications You Must Have:

• Bachelor's Degree in Engineering or equivalent background.

• 5+ years of engine test, design, project, overhaul and/or repair engineering experience or equivalent experience or 3+ years with an advance degree.

• Must be a U.S person/Permanent Resident

Qualifications We Prefer:

• On the job training and familiarization can be considered for favorable candidates.

• General knowledge of gas turbine engines, control systems, nacelle, and experience with airline customers or airframers is also favorable.

• We value excellent written and verbal communication skills as well as good interpersonal and team player qualities

What We Offer:

• Relocation Package

• Benefits

Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to h