Global Business Office Director-Smart Energy

Req ID: 123316 
Remote Position: Yes 
Region: Americas 
Country: USA 

General Overview

Functional Area:    OPS - Operations        
Career Stream:    CPM - Customer Program Management        
Role:    Director 1           
Job Title:    Global Business Office Director 1        
Job Code:    DR1-OPS-GBO        
Band:    Level 12                    
Direct/Indirect Indicator:    Indirect

Summary

The Global Business Office Director is responsible to manage an indirect team of multiple global program managers/CFT leads for a customer or group of customers. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services.  
The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:

• Overall Customer Satisfaction through effective customer engagement planning & management
• Contract management
• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
• Account profitability, balance sheet management, and financial performance
• Strategic Account planning and managing profitable growth
• Identifying customer needs and expectations and opportunities for growth
• Support to Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

Detailed Description

Will typically manage a customer portfolio with $100M+ annual revenue in one or more geographies.  As customer relationships may be complex in nature, this role spans management from executive to operational levels with Celestica sites and functions.
The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates.  

Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of challenges that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives.  

Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular program tracking and quarterly business meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.  

Manages current & planned programs to achieve planned revenue.  Monitors plans to meet commitments & schedules for customers.  Coordinates action plans with the sites to correct out-of-plan conditions.  Prepares, distributes & analyzes customer surveys & self-assessments.  Receives & resolves customer issues & complaints.  Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.  Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.  Participates in the pricing/bid preparation process & contract development.  Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the manufacturing services agreement (MSA, or contract).  Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. 
 

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing