Lead, Product Development

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full time Lead, Product Development on the Hotel Operations Team reporting to the Manager, Product Development.

 

This position will work onsite in Miami, Florida

 

Position Summary:

 

In this position, you would be responsible for guest journey development and detailed product definition of high-quality concepts and experiences for Celebrity Cruise guests onboard our ships.

 

This position is responsible for translating the product vision and ideations into various briefs, documents and working sessions aligning all stakeholders and partners. You would ensure the Celebrity Cruises experience is executed through detailed guest journey mapping, product playbook creation and integrated planning for new ships or existing ship drydocks that are receiving upgrades in guest experiences.

 

You would run day-to-day point on the execution of new concepts, experiences, activities, dedicated spaces and new programming for Celebrity Cruises. You would collaborate and coordinate multiple simultaneous rollout efforts on new ships, as well as the existing fleet, and updating current products as part of Celebrity’s Operational Excellence efforts.

 

This position ensures that all concepts are brought to life in line with strategic goals and with a full understanding of operational feasibility working hand in hand with the operators. You need to be a self-starter that is comfortable to work through the “gray” including multiple iterations of concepts. You will need to possess a combination of creative thinking, guest experiences creation, strong storytelling capabilities and meticulous documentation and presentation skills. Additionally, you will need the ability to problem solve in the moment with creative solutions that keep stakeholders focused on the vision.

 

Essential Duties and Responsibilities:

• Product Definition: Provides day-to-day product vision and support for all partners and stakeholders ensuring that the products being created for Celebrity Cruises are viable, feasible and desirable for our guests. In addition, must be a highly collaborative team player connecting various disciplines from the brand, Newbuild and partners to ensure a successful delivery.

 

• Product Definition: Leads all aspects from experience ideation, documentation, and execution handoff to the operations.

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• Product Definition: Create experience stories (in the form of presentations) outlining the product direction to help partners and stakeholders stay aligned and focused on the key priorities of the new guest experience products.

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• Product definition: Uses creative approaches to develop playbooks, executive presentations, operating procedures (SOP’s), and use data analytics to share recommendations and updates with senior management as well as partners and stakeholders. 

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• Product delivery: This position is responsible for helping partners and stakeholders prioritize to ensure that final delivery of the product realizes the strategic vision and brings to life the desired experience for our guests on time and on budget.

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• Product delivery: Understands project management framework such as: communicate changes as well as updates or priority shifts to cross functional teams while keeping Product Development Managers up to speed on progress with regular proactive chec