Resident Accounts Manager

JOB SUMMARY

In partnership with Property Management and Asset Management, the Resident Accounts Manager is responsible for overseeing all aspects of resident account management, with a primary focus on timely rent collection, delinquent account recovery, and optimizing accounts receivable performance. Reporting to the VP of Property Operations, this role drives strategies that ensure rent is billed, collected, and tracked with precision, while maintaining compliance with company policies and housing regulations. The Resident Accounts Manager will monitor key financial metrics, develop effective collection processes, and lead a team to maximize rent recovery and minimize bad debt. This position plays a critical role in supporting the financial health of SoLa’s housing portfolio by ensuring accurate resident account data and achieving consistent collection outcomes.

*****SALARY: $80,000-$100,000 PER YEAR*****

*****SCHEDULE: M-F TYPICAL BUSINESS HOURS; IN-FIELD/IN-OFFICE*****

ABOUT THE COMPANY

SoLa Impact is an award-winning social impact, development, and investment company focused exclusively on creating high-quality affordable housing. Over the last several years, we have raised almost $500 million in equity --- allowing us to deploy well over $1.5 billion – toward addressing the housing crisis in Los Angeles and throughout Southern California. Founded with the belief that smart investment can drive socioeconomic change, SoLa Impact focuses on creating sustainable, dignified living environments that empower residents and uplift neighborhoods. Only five years after starting its first ground-up project, SoLa Impact was recognized as the 16th largest developer in the nation, and the largest developer based in California by the National Multifamily Housing Council. 

As part of SoLa Impact's broader mission to create social and economic opportunities, our innovative co-working and entrepreneurship hub The Beehive serves as a catalyst for change, empowering local entrepreneurs to build sustainable businesses and contribute to the revitalization of their neighborhoods. At SoLa Impact, we believe that socioeconomic advancement is a right, not a privilege, and we are committed to making this vision a reality. Join us and be part of a high-achieving team that not only focuses on building affordable housing, but creating opportunities and hope for a better future for all.

Requirements

ESSENTIAL DUTIES

• Oversee and execute all aspects of resident accounts management, including billing, collections, and payment processing for current and past-due rent
• Monitor and track resident account balances daily to ensure timely rent collection and minimize delinquencies.
• Develop and implement effective delinquency recovery strategies, including repayment plans, legal notices, and coordinated follow-up with residents
• Ensure accurate and timely posting of rent charges, late fees, concessions, and adjustments in property management systems
• Maintain and report on accounts receivable KPIs, including collection rates, delinquency trends, and recovery performance
• Collaborate with Property Managers and Legal teams to initiate and manage eviction processes, when necessary
• Provide regular analysis of resident payment behavior and trends to inform policy and operational adjustments
• Respond to resident account inquiries and disputes with professionalism and accuracy, resolving billing concerns efficiently
• Assist with monthly close-out processes, ensuring financial accuracy and compliance with organizational and regulatory standards
• Support financial audits by preparing account documentation and responding to audit inquiries
• Train and supervise staff responsible for accounts receivable and ensure adherence to internal controls and procedures
• All other duties as assigned by the VP of Property Operations or Accounting leadership
  

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Accounting, Business Administration, Finance, or related field from an accredited institution
• Minimum of three (3) years of experience in property management, accounts receivable, or rent collection—preferably in affordable or multifamily housing

SKILLS & ABILITIES

• Proven track record of maximizing rent collection and reducing delinquency rates
• Strong an