Associate Director of Product Design - Enterprise Revenue and Demand

Job Summary:

THE PRODUCT AND TEAM

Ticketmaster’s enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster’s product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.

THE ROLE

As Associate Design Director at Enterprise Revenue and Demand you will be assigned to the Revenue and Demand Platform area, where you’ll be focusing on the tools that enable our clients to enhance their events to reach their full potential. The tools include premium insights and data tools, marketing suite and dynamic pricing services.

You will be managing a team of designers – all responsible for Revenue and Demand tooling. You and your team will be accountable for researching and documenting full processes on various granularity levels whilst working with other design leads and management to ensure an industry-leading overall client experience.
You will join a globally distributed team and you’ll work on a compelling global client offering.

You will be responsible for managing stakeholder expectations, aligning Design objectives to Product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutioning for diverse problem sets, defining new frameworks, independently conducting ideation workshops to bring further alignment.

You’ll keep skills fresh and be able to share best practices, technical trends and developments with the wider team.

RESPONSIBILITIES

• Provide leadership steer and guidance to your team by working closely with leadership across the business to develop our strategic goals, as well as build a tactical plan to deliver value and support development cycle
• Champion the use of core information architecture and design expertise to take product design deliverables through a full project lifecycle
• Lead user/market, guide your team to map client’s current and desired flow.
• Support your team to scope and lead research and communicate to wider team the client’s eco system in which they operate and help ideate how we can improve our offering
• Use user types, scenarios, journeys, flow/decision maps to produce documentation to convey our Design Vision
• Lead ideation workshops with cross-functional teams
• Generate storyboards and diagrams and/or define the structure for design artefacts to be produced
• Understand how we can utilize Ticketmaster’s brand identity and terminology across the user flow so that it is translated into an intuitive and stylish experience
• Work with the Analytics and product management teams to drive measurable UX decisions
• Collaborate with Product and Engineering leaders to develop your long-term vision and strategic goals for the department
• Keep skills fresh and be able to share our best practices, technical trends and developments with team
• Manage and mentor a team of Designers, be a role model and inspiration

REQUIREMENTS

• Thorough grounding in principles, methodology and practices of Product Design with proven hands-on experience in a working environment, i.e. UX design, UX research, interaction design
• An outstanding portfolio with cross-platform service design works
• Experience working on SaaS or complex multi-app platform will be a strong advantage but not a must
• Ability to drive a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
• Management experience, understanding how to empower and build a successful Design team.

YOU

• Capable and experienced leader, can help drive ideas into roadmaps and prioritization, set success metrics and measure impact
• Strong analytical and creative problem-solving skills
• A passion for interaction and customer involvement
• Excellent written, verbal comm