Community Outreach Coordinator (Community Health Worker) - PeeDee Pediatric & Adult Care

Job Description Summary

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Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Temporary

Cost Center

CC005264 SYS - Pop Health - CHAI Grant

Pay Rate Type

Salary

Pay Grade

Health-23

Scheduled Weekly Hours

40

Work Shift

Job Description

The Community Resource Navigator: Community Health Worker – Pediatric & Adult care is a grant-funded position which reports to the Community Navigation Manager within MUSC’s Population Health Department. The role is responsible for outreach to patients, providers and community-based organizations, screening for and coordinating social care for Pediatric and adult under-resourced patients from diverse backgrounds.  The Navigator collaborates with healthcare professionals and community-based organizations to address socio-economic barriers to health for patients who have unmet social, medical, and behavioral needs.  The Navigator serves as a patient advocate and builds strong relationships with both patients and community-based organizations.

This position provides education and information about available resources in the community and facilitates assistance or interventions for patients between care visits.  The Navigator completes assessments and program enrollment forms for high-risk patients, gathers information, validates, and utilizes data from the electronic medical record, social determinants of health screening tools, social care electronic platforms and other identified tools, and contributes to system data analysis efforts to improve and inform response to social determinants of health gaps and community-based organization connection rates.  The Navigator inputs data such as contacts, screening results, notes and referrals into electronic platforms and other data capturing tools as needed. The Navigator interacts with patients residing in the PeeDee, and surrounding areas, in person, telephonically or electronically to schedule assessments, provide outreach and support, and conduct additional screenings.

The Navigator will work within a hybrid model, onsite, in the community and remotely.

Responsibilities:

1.           Collaborates with patients, family members/caregivers, healthcare professionals and community-based organizations to address social care needs and socio-economic barriers to health

2.            Conducts screening and assessments to identify appropriate resources for patients with their unmet social, medical, and behavioral needs and facilitates assistance or interventions between care visits

3.            Provides education and information about available community resources and services to patients and family members/caregivers

4.            Builds relationships with patients and community-based organizations and follows up to close the loop and ensure needed services are received

5.            Assists with social care program enrollment forms and applications for high-risk patients and follows up to close the loop and ensure needed services are received

6.            Gathers information, documents, and enters data into the electronic medical record, social care electronic platforms and other identified tools and contributes to data analysis  

7.            Summarizes progress to leadership team on a regular basis to keep them aware of the success and to engage them in quality initiative/improvement process

Requirements:

• Bachelors degree in public/community health/social work

OR

• Associate degree in public/community health or healthcare related field with a minimum of one (1) year of experience in a directly related field or working in a community-based setting including paid or volunteer activity with a non-profit organization, church, healthcare organization, neighborhood community center, or other relevant community-based involvement.
• Completion of SCCHW Certification within (1) year of hire: https://www.scchwa.org/credentialing-information-learners and/or other Community Health Worker training course.
• Valid driver’s license, an acceptable 3-year motor vehicle as defined by the Acceptable Motor Vehicle Record (MVR) Chart, and a certificate of auto-insurance.

AND

Good organizational and time-management skills

Ability to work independently with accountability and exercise sound judgment, discretion and professionalism at all times.

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