Systems Analyst II (Product Owner) – EXP.O NOW, IS Customer Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

Who we're looking for: 

The Systems team in EXP.O NOW is looking for a self-starter who will use their technical experience to embrace the Agile Product Owner role and will serve as the customer proxy responsible for working with product management, technical stakeholders and is the primary link to business and technology strategy. 

The ideal candidate for this position must be detail oriented with strong communication, organization, and facilitation skills, is a problem solver, technically savvy, and can build relationships with their agile teams, product management, customers, and stakeholders. They must also have a keen understanding of customer empathy and customer value proposition while also being comfortable with ambiguity and using their technical knowledge to guide the ongoing development of their product to achieve customer satisfaction. 

How we describe our team:

We are a multi-talented team who owns the infrastructure of our companies modern single page application, built as an external suite of tools for our customers, vendors, service providers, and employees.  We are Configuration Engineers, System Administrators, Database Engineers, System Analysts, Product Managers, Scrum Masters, and Team Managers working with systems based in the Cloud and On-Prem.  We are Empowered as a team to make the right decisions to support our Application Development teams, with a focus on continuous learning, adaptation, and change to ensure our company is a technology leader in the Logistics industry.  We provide stable and reliable environments and tools to allow for that change with minimal impact.  We are the team ensuring quality for EXP.O NOW and all our other applications starts with the Systems and Supporting Infrastructure they run on.  Even the best code will fail on a bad system.  

What are we building:

System infrastructure for twelve Development teams in two countries for one single page application (SPA) utilizing RHEL, Azure Cloud, Ansible, GitLab and other technologies.  This SPA called EXP.O NOW is our company's leading customer facing digital product.  It drives our business, improves user experiences with modern upgrades, while staying modular and adaptable.  We set expectations to deliver best in class results with timeliness to capture eager markets, looking for innovative approaches to overcome the challenges faced by Development, Operations, and Continuous Deployments.

Primary Responsibilities:

• Build, refine, and prioritize your team's backlog in alignment with the program vision and roadmap 

• Collaborate with product management and program stakeholders, translate business/functional requirements into easily understandable technical requirements that are deemed ready for development, and communicate those details to various technical and non-technical audiences 

• Perform analysis on new feature development for our business applications 

• Create/understand system integration diagrams and perform gap analysis 

• Create objectives that your team follows to ensure delivery of business value  

• Create User Stories that define acceptance criteria  

• Ensure the team's output meets the user's needs and complies with the Definition of Done 

• Prepare team by participating in/leading SAFe ceremonies, such as backlog refinement, PI planning and system demos 

• Collaborate with your development team to analyze and document ways to better improve our applications with security and efficiency in mind 

• Collaborate with your development team to provide a user-centered perspective and ensure that business value is being met 

• Collaborate with other Product Owners to resolve dependencies, coordinate efforts, and deliver cross-functional initiatives and technical enablers. Represent the team at Product Owner check-ins and pass relevant information back to the team 

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• B