Sr. Director, Platform & Delivery Management – Commercial Banking

Sr. Director, Platform & Delivery Management – Commercial Banking

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Director, Platform & Delivery Management – Commercial Banking is a critical leadership role responsible for designing, delivering, and governing the technology transformation strategy for Santander’s U.S. Commercial Banking business. This role leads platform modernization and process simplification efforts across the Commercial segment, aligning business strategy with scalable, innovative technology capabilities.

The Senior Director will be instrumental in advancing the bank’s enterprise-wide transformation initiatives, with a particular focus on driving change in shared infrastructure and applications across Commercial, Retail, and SME Banking divisions. This includes optimizing shared technology assets and digital services that underpin Santander’s ambition to become a national, digitally led financial institution.

The position also ensures tight alignment with Santander Group global platforms and standards, optimizing integration, cost efficiency, and cross-border collaboration.

Key Responsibilities

Strategic Technology Leadership

• Define a 2–3-year target state architecture and technology roadmap for Commercial Banking aligned to business strategy and enterprise transformation goals.

• Serve as a strategic advisor and delivery partner to senior business leaders in Commercial Banking.

• Co-lead the development of Target Operating Models that drive scalable growth, streamlined operations, and an exceptional customer experience.

• Align Commercial Banking platforms with Santander Group global standards, architectural patterns, and technology governance frameworks.

Platform & Delivery Execution

• Lead the modernization of core commercial banking systems (e.g., lending platforms, onboarding, and servicing).

• Drive execution of large-scale, end-to-end platform transformation efforts — from solutioning and design through delivery, deployment, and performance measurement.

• Establish and enforce strong project governance, delivery metrics, and risk management practices across all initiatives.

• Oversee vendor management, sourcing strategies, and delivery team coordination (internal and external).

Enterprise Support for Retail & SME Banking

• In addition to leading platform innovation for Commercial Banking, this role will serve as a key enabler of the bank’s broader enterprise transformation strategy by partnering with Retail and SME Banking in driving a more efficient operating model of shared platforms

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Computer Science Engineering or a equivalent discipline. - Required.
• Master's Degree Computer Science Engineering or a equivalent discipline. - Preferred.

• 12+ Years IT Project Management, Development Team Management and/or Application Portfolio Management.

• Leadership experience (10+ years) in a technology management role preferably in Commercial or Small Business Banking; application, data, information security, leading a team through large scale transformation technology change

• Proven track record managing large, complex software development/integration projects in both host and distributed environments.

• Knowledge of external compet