Member Services Navigator I-Commercialization-77016-001

Our navigators support membership-based health centers. Our patients are members, and navigators help members via digital tools and over the phone to navigate the healthcare system -- starting with the services available at our health centers, and extending to the broader local healthcare ecosystem. You will be joining a small and growing team that is focused on delivering a fantastic member experience.

1. Serving as a single point of contact for members as they navigate the often complex world of health care
2. Serving as a hub for all questions quickly resolving inquires and directing members to the right resources
3. Helping members to schedule and manage their appointments and follow up on their care
4. Supporting members in finding a doctor, specialist, or other healthcare services provider specific to their personal preferences and needs
5. Facilitating member and provider access to medical records
6. Developing a deep understanding of the offerings available to members based on their health benefits
7. Breaking down complicated health care information so it is easily understandable to our members
8. Conducting proactive outreach via phone or email to members and responding to all incoming inquiries
9. Presenting a warm, open presence for members during every interaction
10. Going above and beyond to ensure members have an excellent experience
11. Documenting members preferences, questions, and issues in our technology application while respecting privacy laws for patient protection (HIPAA)

• Bachelors degree
• Experience in a concierge or high-end clinical, service, or retail setting
• Technologically savvy with interest in adopting new digital tools
• Experience using an electronic health record (preferred but not required)
• Strong understanding of health care claims & benefits
• Polished verbal & written communication skills

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $58,661.00 - $74,250.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, J04 - MSS Health Center Admin - ISM, Icahn School of Medicine

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities b