Field Service Representative - Oklahoma City, OK

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative I - Oklahoma City, OK

3M Health Care is now Solventum 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

The Impact You’ll Make in this Role 

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. 

As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: 

• Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions. 

• Expect to spend 50-90% of each day on the road in company vehicle within the assigned geographic areas in support of customers and patients. 

• Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping. 

• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery. 

• Obtains and evaluates all information regarding service and product inquiries and providing prompt responses & appropriate follow up. 

• Loading and unloading medical equipment from company vehicles. 

• Organizes and executes assigned work tasks to effectively and efficiently meet customer communicated timeframes for service. 

• Maintains a clean and safe working environment. 

• Tracking inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed. 

• Many locations also utilize 3rd party shippers (UPS, FedEx, etc.).  The employee will assist & prepare outgoing items as well as receive incoming items daily. 

• Gather customer feedback responding and/or escalating to management as appropriate. 

• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment. 

Company Vehicle  

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position  

Your Skills and Expertise   
To set you up for success in this role from day one, Solventum requ