Patient Accounts Representative

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Accounts Representative

                        

Location

Independence

                    

Facility

Business Operations Center

                     

Department

CCHS RCM Admin-Finance

                      

Job Code

B1504W

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Patient Accounts Representative, you will research, analyze and reconcile patient account receivables, refunds, claims processing, patient statements and revenue cycle management. This role is essential to the ongoing organization within the Cleveland Clinic Finance Department, allowing you to use your skills to make a difference in patients, the community and beyond. 

This position offers several opportunities for professional development, including access to learning courses and cross-training across multiple business lines.

A caregiver in this role works remotely from 8:30 a.m. – 5:00 p.m. with occasional on-site meetings.

A caregiver who excels in this role will:

• Research, analyze and reconcile patient account receivables, refunds, claims processing, patient statements and revenue cycle management. 

• Process claims and patient statements including claims generation, coding, data entry, edits and follow-up. 

• Maintain and apply knowledge of current requirements relative to managed care contracts, Medicare, Medicaid, Worker's Compensation, and departmental policies regarding uninsured payers and discounts. 

• Evaluate accounts and prepare adjustments to refund payments and correct discrepancies as necessary. 

• Serve as a primary resource for responding to patient/payer inquiries regarding account balances and claim status. 

• Assist with orienting, training and mentoring team members. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or equivalent 

• Two years of experience in patient billing or a related area 

Preferred qualifications for the ideal future caregiver include:  

• Coding Certification 

• Previous experience with IV infusion or DME services

• Inpatient or some type of experience with working with accounts receivable

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information. 

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a computer or other office equipment.  

• In some locations, ability to travel throughout the hospital system.  

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their