Senior Analyst, Account Receivable

Position Summary...

We are seeking a detail-oriented and results-driven Accounts Receivable Analyst to join our team. This role is responsible for managing core AR collections, ensuring timely payments, and minimizing outstanding receivables while providing strong support to both internal and external customers. The ideal candidate will embody Walmart’s values of transparency, empathy, objectivity, accountability, and respect, while demonstrating excellent communication, organization, and analytical skills. This role is ideal for someone who takes ownership, thrives in a collaborative environment, and is committed to maintaining positive customer relationships while driving results. Additionally, the ability to pivot and adapt to change is crucial in our fast-paced environment.

What you'll do...

• Proactively collect on outstanding balances and maintain aging >30 days past due at ≤10% of open AR balance.
• Minimize write-offs by identifying and resolving obstacles efficiently.
• Seek to understand customers’ situations and provide accurate, informative details to assist with overall account reconciliation and issue resolution.
• Provide exceptional support to customers by handling payment inquiries and disputes with professionalism and empathy.
• Communicate effectively with internal teams (sales, disputes, cash, disputes, billings, controllership, finance, legal, etc.) to drive resolution and improve processes.
• Maintain accurate records of collection activities, customer interactions, and payment commitments.
• Utilize Excel (VLOOKUP, pivot tables, data analysis) to track, report, and analyze customer account activity.
• Own and manage assigned accounts with a strong sense of accountability and responsibility.
• Adapt to evolving processes, systems, and priorities, embracing change with a flexible and solution-oriented mindset.
• Be self-motivated, take the initiative to resolve issues, improve processes, and stay on top of collection efforts without constant supervision.

 Qualifications:

• Experience in accounts receivable, collections, or a related finance role.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Excel and the ability to analyze financial data.
• Excellent organization, attention to detail, and ability to multitask.
• Ability to balance firm collections efforts with customer-centric service.
• Comfort with change and ability to pivot in response to shifting business needs.

Preferred Qualifications:

• Experience working ERP systems such as SAP and Oracle, HighRadius, Power Bi and BW reporting.
• Knowledge of credit and collections best practices.

Respect the Individual Demonstrates and encourages respect for others drives a positive associate and customer member experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work

Respect the Individual Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes others contributions and accomplishments

Respect the Individual Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work

Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example