Claims Principal - Commercial Sinkhole (Litigated and Non-Litigated Claims)

Company Description

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

 At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Description

POSITION SUMMARY:

This purpose of this position is to perform inspection, investigation, and adjustment of commercial lines property sinkhole claims that could have complex structural damage to the building(s). This position is also responsible for the coordination and management of commercial property sinkhole claims in litigation. The position handles these claims from first notice of loss through resolution, up to and including trial. Additionally, this position is responsible for the management of residential sinkhole claims in litigation from suit to resolution. This position requires successful completion of the Fundamental Claims School, which includes obtaining an overall passing score.

ESSENTIAL FUNCTIONS:

THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Negotiate, investigate and settle claims in accordance with Citizens Best Claims Practices and Estimating Guidelines.
• Researches, analyzes and interprets policy language and state law as it applies to submitted claims.
• Documents all information that is relevant to a claim in the electronic claim system and prepares reports as needed.
• Assist management with the creating of strategic initiatives and the implementation of core claims handling.
• Participates in catastrophe response, training, and other duties as assigned or with other business units, as needed. May assist other Business Units as needed.
• Communicate with agents, policy holders, Claims Unit personnel, External and Internal Stakeholders.
• May coach, counsel or train less experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes.
• Provides oversight and direction to contingent workers.

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Strong analytical, organizational, negotiation and communication skills.
• Ability to recognize problematic situations and put into effect creative solutions.
• Ability to work independently, multi-task and adapt to frequent priority changes.
• Ability to coordinate large, diverse teams of adjusters, attorneys, consultants and/or experts.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects.

REQUIRED EDUCATION AND EXPERIENCE: 

• High School Diploma or Equivalent
• Associate degree OR two (2) years relevant experience OR a combination of college education and experience equivalent to two (2) years.

AND

• Ten (10) or more years of experience handling claims.
• Must possess a valid, active and appropriate Florida adjuster license within 90 days of employment and maintain it as a condition of continued employment. Appointment required.
• Within 90 days of employment, must successfully complete all requirements of Citizens Fundamental Claims School which includes obtaining an overall passing score.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration or field with skills transferable to insurance.
• Twelve (12) or more years of experience handling claims.
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