Executive Support Analyst Co-Op

The Executive Support Analyst Co-Op will provide IT support and maintenance for our North American offices. The successful candidate will be a technically versed resource who provides excellent customer service support to our business in a team-based environment. Co-op employees will have the opportunity to grow their technical, interpersonal, and business skills while building their resume through practical work experience with a Fortune 200 Company. 

This co-op position is in downtown Cleveland at our Corporate Headquarters.  Long-term availability preferred (at least 1 full year). Position hours are flexible within Monday – Friday 8:00am – 5:00pm; part time (15-28 hours per week). No travel required for position. 

Strategy & Planning

•              Analyze, document, and recommend improvements to existing workflows, processes, and standards.

Acquisition & Deployment

•              Implement enterprise-wide software delivery and audit to ensure licensing requirements and proper operation/installation.

•              Support PC and other mobility devices relating to acquisition activities.

Operational Management 

•              Perform basic hardware and software troubleshooting in a team environment including hands-on, over-the-phone and remote-controlled support.

•              Support the new hire orientation process, including retrieving and transporting technology equipment such as laptops, monitors, etc.

•              Computer imaging and configuration of desktops and laptops.

•              Provide excellent customer service while maintaining detailed call logs when working with customers.

•              Resolve client’s problems in a timely and appropriate manner.

•              Identify trends using data analysis.

Minimum Requirement 

•              Must be at least eighteen (18) years of age.

•              Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

•              Must be currently enrolled in a university or college degree program actively working toward an Associate’s degree or higher in Business Administration, Computer Science, Computer Engineering, Cybersecurity, Information Technology, Computer Systems Management, Mathematics, or Electronics and Instrumentation Engineering.

•              Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 35 lbs. frequently.

Preferred Qualifications

•              Have at least one (1) year of experience using Microsoft Office products (e.g. Word, Excel, Power Point, Teams, and/or Outlook).

•              Have at least one (1) year of prior experience using the MacOS operating system and iPhone and iPad devices.

•              Have at least one (1) year of work experience in an administrative support or customer service position.

•              Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other busin