Night Audit

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.


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The new Comfort Inn in Verona is seeking a night auditor to join our opening team. The night auditor will operate the functional areas of guest registration and guest service to ensure guest satisfaction and maximum hotel profitability. Accurately balances all hotel income and expenses for 24 hour hotel operating period.


Essential Functions


Attends training; including safety training, standard operating procedures, RAMP certification, and any other as directed by management.

Arrives at work in a timely fashion and in accordance with the posted schedule.

Abides by established uniform guidelines.

Practices efficient and effective procedures.

Reads and understands English to comply with function directions.

Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.

Maintains a “can do” and “guest first” attitude at all times.


Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.

Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, requests, changes, and cancellations.

Activate and provide room keys.

Addresses guest requests complaints regarding service or equipment; relay as necessary. Provide appropriate compensation if necessary.

Supply guests with area recommendations and directions as well as property amenities, services, hours of operation.

Resolves complaints to the satisfaction of the guest.

Assures requests are made in a timely manner.

Knowledgeable on PMS as it pertains to functions of the front office and night audit.

Maintains personal contact with customers (both internal and external) including daily interactions with guests.

Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low.

Coordinates with housekeeping supervisor daily to ensure guests special requests are met.

Provides wake up calls to guest rooms.

Completes information on guest folios.

Maintains proper credit card records.

Provides completed folios via paper or email.

Runs and review daily reports/logs; addresses any unresolved issues from previous shifts/days

Works to meet or exceed benchmarked scores as it pertains to the front office.

Properly stocks market items and notifies Front Desk Supervisor when inventory is low.

Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established. Counts banks at beginning and end of shift; records accordingly.

Takes control of lost and found as appropriate.


Balances all room revenue and room expenses.

Balances all room and tax charges.

Completes designated cashier closing reports.

Closes the functions of the restaurant and bar using Micros system.

Runs the closing functions of the property management system.

Completed computer generated forms and reports; submits to accounting systems.

Provides a shift report to the next shift. Sends shift report.

All other duties assigned.


Competency


To perform the job successfully, an individual should demonstrate the following competencies:


Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance

Interpersonal – Maintains confidentiality

Oral Communication – Responds well to questions

Team Work – Contributes to building a positive team spirit

Written Communication – Writes clearly and informatively; Able to read and interpret written information

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment


Organizational Support – Follows pol