Director, Partner Transformation - Global Change Lead

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Overview

The Global Change Lead is a critical leadership role entrusted with developing competency for change within Alliances & Channels, Salesforce Business Partners; Sales, Customer Success, Solution and Salesforce’s Partner Ecosystem. 

This is accomplished by introducing a framework to synthesize People (Role) / Process / Technology changes brought upon by the organization’s objectives and applying techniques at a Global and Regional level.  Further establishing adoption tracking to ensure the business thrives toward accomplishing their target outcomes set-out in the transformation’s business case. Underpinning this is the responsibility of connecting a deep understanding of personas, employee engagement, external forces and regional nuances to introduce interventions that resonate with various stakeholders.

The primary organization’s objectives are to integrate the seller and partner experience, re-introduce partner alliance manager and partner sales roles, deepen incentives in partner program and activate global and regional communities around a north star vision for transformation.  

Reporting directly to the A&C Partner Experience & Transformation Lead, you will collaborate with other senior leaders inside Salesforce and across the Ecosystem, creating a change network to direct the vision and operations of the organization. Your ability to build and nurture impactful teams, cultivate a Salesforce-centric culture, and inspire excellence will be key to achieving our ambitious goals in the solution space.

We are seeking an outstanding leader who embodies Salesforce values and can inspire others to do the same. Your track record of driving results, deep understanding of the partner ecosystem, and strategic mindset will be instrumental in re-imagining the way our sellers and partners work together, the how Partner Alliance Managers and Partner Sales Managers accomplish their growth objectives and where Salesforce’s own platform can support next generation experiences.

Salesforce’s Alliances & Channels (A&C) Change Team is designed to lead the Alliances & Channels organization transformation journey.  There are multiple functions to the team:

Central & Global Change: establish a change strategy and plan that engages business architecture and experience teams to find key impacts and needs to internal and external personas

Regional Execution: embed into the regions to contextualize changes to local market personas and leaders. Scaling impact and feedback through Train-the-Trainer with adapted content with leverages a Global Framework and agreements.  Driving adoption through helping Global and Transformation Leaders identify local leaders empowered to bring about local change.

Skills Enablement: Liaise with Alliances & Channels and Sales Enablement teams to establish learning journeys that incorporate job architecture and concurrent program and experience changes. 

Role Overview

Salesforce is seeking a Director to lead the Alliances & Channels Partner Transformation - Global Change Management Team.  To continue leading the industry in AI+Data+CRM, Salesforce must transform the way we Go-To-Market with our customers and our partners.  This role will be responsible for leading the Central, Global and Regional Change Management Teams..

They demonstrate excellent communication skills and have the ability to engage with and become a trusted advisor to senior executive level stakeholders.  Their program management expertise, team management and collaboration skills drive a productive environment for immediate team members & stakeholders to thrive.  This role calls for an empathetic, strong, proactive, value-first leader who thrives in a fast-paced, collaborative environment and loves working with the best technology team in the world.

Your Impact

• Ensure a scalable and standard Change Management Plan & Strategy

• Develop Impact & Needs Analysis documents for the top personas in Alliances & Channels both internal and External