Senior Director, Cloud Platform and Operations

The Senior Director of Cloud Platform & Operations is a technology leader responsible for transforming how the company builds, operates, and scales its cloud platforms. This leader partners closely with the Enterprise Architecture team to define and execute the enterprise modernization vision, transitioning the company from customer-specific and legacy operating models toward a standardized, cloud-native SaaS platform primarily on AWS. The role balances strategic transformation with operational excellence, maintaining platform reliability, security, and compliance while materially improving delivery speed and developer experience.  This is a hands-on, opinionated leadership role for a leader who can drive meaningful change at scale while sustaining high service levels in a regulated healthcare environment. 

Key Responsibilities:

Cloud Platform Strategy & Modernization 

• Partner with the Enterprise Architecture team to define the cloud platform vision, principles, and multi-year modernization roadmap. 
• Translate architectural direction into executable platform strategies aligned to AWS best practices and SaaS scalability. 
• Lead the evolution from customer-specific or legacy deployments toward standardized, cloud-native platforms. 
• Evaluate and adopt emerging cloud technologies where they provide clear reliability, security, or efficiency benefits. 
• Implement and improve policy automation to ensure that security and compliance are at the forefront of what we do. 

Infrastructure, Operations & Reliability                                            

• Own the availability, performance, scalability, and resilience of all production and non-production environments throughout ongoing platform modernization. 
• Establish and mature SRE and operational excellence practices, including: 
  • Service level objectives (SLOs) 
  • Incident and problem management 
  • Capacity planning and disaster recovery 
• Lead major incident response efforts and ensure durable corrective actions are implemented. 

End-User Platform, Workplace & Facilities Reliability 

• Provide executive oversight for end-user computing, workplace technology, and facilities technology functions, ensuring they operate as reliable, scalable services for the business. 
• Partner with the Desktop & Facilities Manager to define service expectations, reliability targets, and modernization priorities across: 
  • End-user hardware and software 
  • Corporate networks and office connectivity 
  • Workplace collaboration and productivity tooling 
  • Core facilities technology dependencies 
• Ensure office environments, networks, and end-user platforms meet enterprise standards for availability, performance, and security. 
• Align workplace and end-user services with cloud, security, and identity strategies to deliver a cohesive, secure end-to-end user experience. 
• Establish clear operational interfaces for incident response, change management, lifecycle planning, and business continuity. 

DevOps, Automation & Platform Enablement 

• Drive adoption of DevOps and platform engineering practices across the organization. 
• Champion automation-first approaches, including: 
• Infrastructure as Code (IaC) 
• CI/CD pipelines 
• Automated environment provisioning 
• Self-service platform capabilities 
• Improve developer experience by delivering reliable internal platforms and “golden paths” that accelerate product delivery while enforcing standards. 

Security, Compliance & Governance 

• Partner with Information Security to operationalize security, policy, and compliance controls as code across platforms and pipelines. 
• Ensure platforms meet healthcare regulatory requirements (e.g., HIPAA, HITRUST, SOC 2). 
• Establish governance models for identity, access, data protection, and auditability. 
• Ensure operational readiness for audits and regulatory reviews. 

Financial & Vendor Management 

• Own cloud operational budgets and implement FinOps and cost-optimization practices. 
• Monitor and forecast AWS usage, balancing cost, performance, and scalability. 
• Manage vendor relationships and contracts to ensure reliability, value, and strategic alignment. 

Leadership & Organizational Development 

• Lead a department with several senior leaders and managers, accountable for outcomes across cloud, platform, and workplace services. 
• Build, mentor, a