Patient Navigator

This is a remote position.

Schedule:  Monday to Friday, 20 paid hours per week, Flexible within US Eastern Timezone

• Support patients in understanding and navigating U.S. healthcare processes (insurance, referrals, follow-up care)
• Clarify AI-generated responses and guide users through non-clinical next steps
• Offer warm, empathetic communication by chat and phone
• Escalate any urgent or clinically complex issues to U.S.-licensed RN team
• Maintain accurate documentation and HIPAA-compliant communication
• Collaborate with the U.S.-based operations and AI teams

• At least 2 years of experience in a patient-facing healthcare support role
• Familiarity with U.S. healthcare system workflows (insurance, scheduling, etc.)
• Strong knowledge and experience in insurance and the U.S. healthcare system.
• Excellent English (written and spoken) for professional communication
• Reliable home office setup with fast internet and a private, quiet environment
• Able to work independently and manage case flows remotely

• Previous work in telehealth, digital health, or U.S.-based insurance support
• Knowledge of HIPAA practices or documentation standards

• Permanent work from home
• Immediate hiring