Client Executive, Reseller

About the Client Executive, Reseller at Headspace:

Headspace Client Success team engages our clients to drive adoption, engagement, and demonstrate ongoing value. This critical function is responsible for onboarding new clients by engaging teams from launch, driving ongoing adoption and engagement strategies and managing renewals and expansions. Our Client Success Group works cross functionally with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product. This role sits on a specialized team within the Client Success Group to support the management, retention and growth of our clients in the reseller channel.

How your skills and passion will come to life at Headspace:

• Manage the relationship with Headspace clients; including conveying and claiming our company value, building deeper partnerships with clients, responding to inquiries from clients about Headspace service, troubleshooting issues for our partners and our clients, etc.
• Work closely with other internal departments in support of clients
• Work with third-parties on behalf of clients, including our reseller partners, consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com
• Provide quarterly reporting to our reseller partners, clients, conveying the value Headspace provides for the client and its employees
• Successfully execute client renewals
• Represent the voice of the client which will include working with our partnerships team to inform our reseller partner strategy, and identify opportunities for customers to act as Headspace advocates.
• Demonstrate the fundamentals of customer success excellence: meeting prep, time management, stakeholder engagement, salesforce management, maintaining customer health, presentations, renewals, expansion and upsell

What you’ve accomplished:

• 5+ years in Customer Success, Project Management, Relationship Management, Account Management, or similar role
• Experience in employee benefits, healthcare, digital health, and/or wellness
• Client, Partner, and/or Reseller facing experience 
• Independent (willing to roll sleeves up to figure things out, and dig to find what is needed)
• Empathetic, curious, positive attitude with a desire to help our clients reach their goals
• Confident owning tasks to resolution and have an attitude of commitment to delivering client success.
• Proactive self starter - comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment)
• Solutions orientated - willing to ask for help
• Results-driven mentality, with a bias for speed and action
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, with a focus on driving engagement
• Familiarity delivering metric-based reporting and experience owning client relationships are a big plus
• Strong analytical skills, with the ability to translate data into insights

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $75,000 - $105,000 + variable compensation.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any